Trawick International Travel Insurance Reviews

I am very satisfied with Trawick Travel Insurance.
Thank you for your service.

My trip was delayed 24 hours and I had purchased insurance that covered any trip interruption. It was an incredible hassle just to reach the right people to file my claim. And now it has been almost a month since I filed my claim and I have not heard back the insurance your company provided. I am very displeased now.

This is the only company that has charged significantly more when I had to change my travel dates by one day.

I was happy with the service & product. It was pretty inexpensive, but I'm glad I didn't have to use it. Thank you.

On August 25, 2024, I submitted a claim regarding baggage damage to Trawick insurance (Surego) online. I sent all of the photos regarding the damage of the suitcase. After I submitted the claim, I received an email telling me that I will get a response in 15 days. However, 22 days already passed, and I have not received any response from Trawick (Surego), even I sent follow up to them. I am considering to file a consumer complaint against Trawick. Honestly if I can give them 0 star, I would give them 0 star on customer service!

No contact necessary during trip as we had no claims

I didn't have any issues with Squaremouth, but I have big problem with Trawick International insurance company.

One of our travelers get sick with Covid one day before the cruise departure and I cancelled a trip.
By direction of Trawick International I submitted a claim to SureGo Administrative Services LLC who supposed to process this claim.

According to their email this claim should be processed in the next 15 business days.
It's more than 5 weeks already gone and I didn't received anything from SureGo Administrative Services.

I don't recommend any travelers to buy insurance from Trawick International Insurance company.

Trouble free and not difficult to organise.

Although there was a moment on our trip that I thought I may need to use our insurance, ultimately, we did not. I always kept the contact numbers in my wallet, "just in case". We felt secure in having it and will purchase again for our next trip.

It was extremely difficult to file the claim - their email address was not working, eventually contact customer support and on the third call they gave me another email address that did work. Their website claim-filing process did not work. No word yet on whether or not the claim will be re-embursed to me ... no word yet, 3 weeks in.