Trawick International Travel Insurance Reviews

waiting for refund check

I have utilized Trawick International on multiple occasions for travel insurance and the customer service is always top notch.

Good job! No complaints!

I had a small claim for $114.63 which I sent in after my trip in early May. Surego processes these for Trawick.
I received no payment although I did receive notification that it was approved.
After about a month I called Surego and was told a check had been mailed. A month later none was on hand.
They were supposed to investigate but kept sayin they had to contact accounting and would get back to me. No one did. This went on for 2-3 rounds.
More recently I was told that no check in fact had been sent due to an internal problem.
Then I was told a check went out on July 22. One month later still no check. I gave someone my bank acount information for direct ACH deposit.
Today I received a check. It was printed upside down on the paper (blue stripe at the bottom, instead of the top upside down) and the bank routing number was missing a digit - 8 digits instead of 9. The check can't be processed.

Obviously I'm frustrated. I've spent hours on the phone with Surego and in my opinion they are incompetent. I am hoping for a happy ending as I've just escalated this to Trawick.

great experience, customer service was excellent,
patient and super friendly.
Will purchase from you again.

Travis, international assistance was giving me a hard time.
They received a document from the Cardiologist in Paris,France, and claimed that they can’t open the file in the format it was sent, and demanded a PDF file.
I couldn’t contact the Dr., and needed to get back to the US ASAP. To continue my treatment. So I arranged my travel by myself, as my flights options were limited.
Hope that the claim process will be smooth.

It is taking too long to settle this claim. The facts were clearly documented. Yet it has been around 6 weeks without resolution.

Customer service was fine. But claim site cbpconnect.com is proving to be challenging. Have left several requests for assistance.

My claim was filed July 23, 2024. Today is August 14 and claim is not complete.

Terrible scam of a company. Trying to file claim on one day lost of vacation due to flight cancellation. The third-party company Trawick uses to handle claims has locked us out of the claim portal and we cannot get in contact with anyone to help us. I believe this is an intentional ploy And will be filing with the Better Business Bureau as well as Remember possibly pursuing a class action lawsuit