Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,815
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AVG. MONTH
352
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Protect

    I needed to contact Trawick International customer service to increase the initial coverage amount of my policy and lengthen the planned duration of my trip. The customer service agent was very helpful, and I was easily able to modify my original policy for a reasonable cost.

    Andrew from IN
    Review Received: October 15, 2025
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    Trawick International policy: Safe Travels Explorer

    My initial experience was excellence. I upgraded my cabin on the cruise, so I needed to revise my coverage. It was easy to accomplish as the rep knew what I needed and made the change quickly.

    I would use this company again. Good experience!

    Cynthia from NY
    Review Received: October 13, 2025
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    Trawick International policy: Safe Travels Protect

    Peter from WA
    Review Received: October 4, 2025
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    Although all documentation was submitted electronically.th process at the end seemed to stop. After a 203 week hiatus I contacted the company to find the status of the claim yet heard nothing back until Squaremouth went to bat for me. Then the claim was resolved and the matter settled quickly.

    Trawick International policy: Safe Travels Protect

    They have been very helpful and willing to help. The only thing dont like is the emails that I keep receiving stating they need more information when they havent reviewed it yet when I call to find out what information they still need

    Nancy from MA
    Review Received: October 4, 2025
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    Trawick International policy: Safe Travels Explorer

    I will never buy your insurance again. You let me down on two consecutive trips. The first was international, where I missed a connection when my flight was rescheduled and then went 3 days without my suitcase. The second was a backroads trip to Vermont that I had to cancel when I learned I needed surgery on my spine.

    Melinda from FL
    Review Received: October 3, 2025
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    Trawick International policy: Safe Travels Protect

    Terry from NY
    Review Received: September 30, 2025
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    They have not completed review of my claim after waiting for four months! I’m completely disappointed with this company and would never recommend them. They’ve been given every piece of information they asked for more than once and I still have not received a check. Shame on them, only David Hosey actually tried to move the process along and failed. There’s no reason this claim should be dragging on except that Trawick just doesn’t want to pay!

    Trawick International policy: Safe Travels Protect

    I am guessing that 5 stars is the highest rating. I would give them 10 if it was available. Everything happened very seamlessly. I have used Squaremouth in the past and will continue to use them. Trawick was new to me but they were excellent. No issues, easy peasy. Thanks so very much! I highly recommend them both!

    Cynthia from AZ
    Review Received: September 29, 2025
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    Trawick International policy: Safe Travels Protect

    SUSAN from IN
    Review Received: September 28, 2025
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    From the outset, there was quite a delay shifting from squaremouth to another party, and finally landing with a third party.

    There may be cultural differences at work, so excuse my ignorance of your customs. The baggage that was destroyed by American Airlines was a gift from my husband.

    Typically, in the states, we do not as for receipts when receiving gifts from our spouse. The third party demanded a receipt and informed me the burden of proof was entirely mine.

    The fact that this luggage was transported, traceable, and usable from IND to RDU to FFT, to SOF and made it the entire journey until CLT to IND was completely inconsequential to the third party.

    To my knowledge, American Airlines, the perpetrator of the permanent damage was never contacted, despite detailed tracking information before and after the damage and repair request.

    I was also instructed to go to a shoe repair shop or luggage store for damage assessment. This is one reason American Airlines no longer offers baggage repair. These services no longer exist in our area.

    Customer service is not the strong suit of squaremouth.

    Trawick International policy: Safe Travels Defend

    Claim has been filed on July20 2025. Today is September 27 2025 , claim has not been resolved and no additional requests have been made by ins, co. I was told on the phone that it will take 60 business days to consider claim. Do they really believe that it will be possible to get any additional info (if it needed) after 3 month? or it just tactics not to pay it.

    Olga from CA
    Review Received: September 27, 2025
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    Trawick International policy: Safe Travels Armor

    Im not really in a position to complete this survey as I am trying to get copies of all my airline receipts to submit to my claim officer.

    Lisa Golly from LA
    Review Received: September 23, 2025
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