Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
288,778
Calendar icon
AVG. MONTH
21
Total Reviews
Star icon
SINCE 2012
3,728
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,728 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2133
  • 4
    700
  • 3
    402
  • 2
    160
  • 1
    305
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels Defend

    Your customer service agent was very helpful in advising which policy I should purchase.

    Bruce from CA
    Review Received: July 21, 2024
    Was this review helpful?
    1 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    The claim was processed within a month which was a reasonable time but we believe it could be processed faster. There was very limited communication. We wish there would be a way to at least track the claim while it was in process.

    Marina from FL
    Review Received: July 20, 2024
    Was this review helpful?
    8 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Trawick International: Filling a Claim online with them is very complicated; we have been trying for 2weeks.

    HANY from FL
    Review Received: July 20, 2024
    Was this review helpful?
    14 out of 14 people found this review helpful

    Review Updated: 08/17/2024

    +Website is very difficult to file the claims; we had to call customer service to assist in doing it manually.
    +poor Communication
    +Until now, there has been no response or update.

    Trawick International policy: Safe Travels Voyager

    It took over a month to get the result of claim which was denial. I purchased a plan with pre-existing coverage. I am 80 years old with a fractured pelvis, cancer, and an artificial urinary valve. Most of the tours on our trip, I was able to attend; however, a few tours I was too ill to complete. During the time of booking these tours, I thought my body would be able to handle them. I submitted a note from my primary care physician, which was obviously ignored. The insurance company wanted me to see a foreign physician which in my case is not possible. My medical care team does not want any random doctor going in and messing me up. Trawick has been absolutely horrible to deal with and is doing everything in their power to avoid paying a legit claim. They simply do not honor their policy and I would not recommend anyone purchase from them.

    Donald from MT
    Review Received: July 19, 2024
    Was this review helpful?
    18 out of 19 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Everything ok, nothing to report.

    Simon from PA
    Review Received: July 19, 2024
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Armor

    I didn't need to use the plan, but I felt peace of mind knowing I had it. Purchasing it was easy and my phone interaction with customer service was pleasant and helpful.

    Kristi from OR
    Review Received: July 12, 2024
    Was this review helpful?
    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Defend

    Our trip was cancelled due to health issues and trip cancellation claim is being processed. Janet

    Janet from KS
    Review Received: July 10, 2024
    Was this review helpful?
    5 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Armor

    Filed a claim for severely delayed baggage. Trawick set up all kinds of hoops to jump through, tons of required documentation, etc. Not an easy to use customer friendly experience.

    Additionally, they are so slow to reply. Took several days each time I submitted something to hear a response.

    C from MO
    Review Received: July 8, 2024
    Was this review helpful?
    31 out of 33 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Was never clear on what my coverage was. There were differences in the information from you and the carrier. But overall very easy.

    S from OH
    Review Received: July 7, 2024
    Was this review helpful?
    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Easy to purchase this travel insurance! I had looked for hours and finally settled on this plan. The price was right and the offer of coverage was great!

    Donald from CA
    Review Received: July 4, 2024
    Was this review helpful?
    3 out of 5 people found this review helpful