Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
288,778
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AVG. MONTH
21
Total Reviews
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SINCE 2012
3,728
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,728 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2133
  • 4
    700
  • 3
    402
  • 2
    160
  • 1
    305
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  • Trawick International policy: Safe Travels Protect

    Upon initial purchase I entered the incorrect dates for my trip. I contacted customer service and they changed them without any issues.

    Richard from TX
    Review Received: July 2, 2024
    Was this review helpful?
    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    N/A

    Imelda from WA
    Review Received: July 1, 2024
    Was this review helpful?
    0 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Online claim filing was easy and personal contact with claim representative was very helpful. Presently waiting for response to a trip interruption claim.

    NY from NY
    Review Received: July 1, 2024
    Was this review helpful?
    9 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Protect

    I may or may not submit a claim for approximately $1000 if one particular travel provider is not able to produce the promised refund. So my final evaluation of Trawick depends on whether I submit this claim and if so, whether it is covered in an appropriate way. When I sent an email to customer service asking about the time frame for a claim in these circumstances, they responded promptly.

    Donna from FL
    Review Received: July 1, 2024
    Was this review helpful?
    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Armor

    Pending

    Mary Kay from MI
    Review Received: June 30, 2024
    Was this review helpful?
    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    My husband dropped out of trip close to departure date, and I was pleased that I got a partial premium refund very easily. Didn't make any claims, but it was worth it knowing I was covered. I got covid one day after returning home, so different timing might have been very costly.

    Jill from OR
    Review Received: June 25, 2024
    Was this review helpful?
    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Armor

    I will never recommend them! Frankly they are an embarrassment to your company.

    I had to cancel my trip to Japan due to medical problems. I submitted their medical forms which the doctor filled out. I also included a letter from the doctor.

    NO COMMUNICATION.
    I called to check on the status and the customer service said they had until. JULY 17.

    This is an unacceptable amount of time! I paid for coverage and the trip and now i am OUT the$3000 plus coverage payment!

    Horrible customer service!

    Diane Palley from AZ
    Review Received: June 25, 2024
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    31 out of 36 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    A friend advised us to purchase insurance for our international travel so we contacted SquareMouth Travel Ins. who got us a quote from Trawick. It was a very easy process. We did not have to use it but it was reassuring to know that we were covered.

    James from TX
    Review Received: June 23, 2024
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    5 out of 7 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I misplaced my passport and had to get an Emergency Passport in Copenhagen. This was to replace a brand new passport. The Emergency fee via the U.S. Embassy was $165.00. Upon returning home I contacted Nationwide and was told this would not qualify for any reimbursement, which was quite disappointing. Will you please reconsider this? Please advise at your first opportunity.

    James Younger,
    email is younger4@sbcglobal.net

    Thank you.

    James from MO
    Review Received: June 22, 2024
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    2 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    We suffered a medical emergency and had to cancel our trip the night before departure. I called Trawick in an effort to cancel the policy and they said that because it was *technically* now the day of departure (past midnight), they could not cancel the policy. It felt very unfair to me since I was still calling well before the scheduled departure time of the aircraft. So I ended up having to pay hundreds of dollars for international medical coverage in a country we were no longer going to.

    KA from NY
    Review Received: June 21, 2024
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    21 out of 22 people found this review helpful