Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
288,778
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AVG. MONTH
21
Total Reviews
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SINCE 2012
3,728
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,728 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2133
  • 4
    700
  • 3
    402
  • 2
    160
  • 1
    305
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  • Trawick International policy: Safe Travels Single Trip

    I asked to cancel my insurance because the trip was cancelled several months before the scheduled departure. I have communicated 3 times and have been denied the refund of my premium of any amount. I would certainly understand a $50.00 handling fee but would certainly believe a refund of the rest would be most fair.
    Thanks for asking and hope you will look into my account.
    William Dietel
    4090-945-3459 of

    William from TX
    Review Received: June 21, 2024
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    22 out of 22 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    The requirement to still buy daily CDW from the rental car agency was not clear in the information provided BEFORE I purchased the coverage -- only in the small print afterwards. And to find it out while we were picking up the car was an unpleasant surprise.

    The rental car agency had no idea who you were, and they said their CDW covered what you claimed wouldn't be (windshield repair, etc.) They said I was basically duplicating coverage.

    In the future, I'd just buy the extra coverage through the rental car agency. It seemed more up front.

    Terry from WA
    Review Received: June 20, 2024
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels First Class

    The person I talk to was helpful and informative

    Dama from OK
    Review Received: June 20, 2024
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    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Thankfully, had an uneventful trip. The only connection with Trawick was to obtain the initial policy! Easy peasy!

    Virginia from NY
    Review Received: June 19, 2024
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    0 out of 6 people found this review helpful
    Trawick International policy: Safe Travels USA Comprehensive

    Good!

    Sonia from Costa Rica
    Review Received: June 18, 2024
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    1 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Protect

    My experience with Trawick international has been positive. I will be filing a claim.

    J from LA
    Review Received: June 17, 2024
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    2 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    The cost of the insurance was excessively high.

    Kevin from NY
    Review Received: June 16, 2024
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    They were helpful and friendly and followed up with an email confirming what we discussed.

    Joanne from AZ
    Review Received: June 15, 2024
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I didn’t really get any pre-trip instructions so I don’t know what that question meant.

    Richard from TX
    Review Received: June 12, 2024
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Trawick quickly connected me to On Call International when I fell fracturing my left femur. However the processes of On Call are inefficient, result in multiple delays and do not prioritize ensuring the best health outcomes for the patient (client). The communication between On Call and Trawick is inconsistent and inefficient which adds to the delays and barriers to the best health outcomes for the patient (client). The summary of the coverage purchased and the actual coverage provided are very different. I still need to full review my policy and submit my claims to Trawick. So more to come. Based on my experience I would not recommend Trawick travel insurance.

    INIS from AR
    Review Received: June 11, 2024
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    26 out of 27 people found this review helpful