Compare Trawick International Plans in Just A Few Simple Steps
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
I called claims department upon my return due to my jewelry being stolen. The woman I spoke to was not knowledgeable and had difficulty answering my questions. She insisted my policy did not cover loss of jewelry. After speaking with her, I read my full policy and discovered that my policy did cover jewelry theft. However, I could not file a claim, because I did not file a police report, as it was discovered upon leaving the resort, and I would have missed my plane. Very dissatisfied as a result of being given incorrect information.
Very easy to use and compare different policies.
Glad I did not have to file a claim, thanks for checking
The reason for my negative review is that this company did not provide any assistance with my claim made as a result of the bankruptcy of American Queen and the cancellation of this trip. I submitted a claim for trip cancellation and instead of Trawick’s honoring that contract, I was instructed to dispute the charge through the credit card provider. Now I have started the process to recover the premium, because the company did not honor its commitment. I will be making an effort to advise as many people as possible through social media to avoid purchasing from this company.
The reason for my negative comments is that this company did not provide any assistance for my claim made as a result of the bankruptcy of American Queen and the cancellation of the trip. I submitted a claim for trip cancellation and instead of Trawick honoring their insurance contract, I was instructed to dispute the charge through the credit card provider. Once I receive validation that the credit card provider has credited my account, I will begin the process to recover the premium because Trawick did not honor its commitment. I would not recommend this company and would advise anyone who is contemplating purchasing travel insurance to avoid using them.
Only experience I have is speaking with a customer rep regarding submission of a claim. The customer rep was very helpful and professional. I have not received any feedback yet regarding the claim.
We did not need to utilize any benefits but it was reassuring knowing we were fully insured medically and for lost or late baggage.
My wife and I both tested positive for Covid when we returned home
Departing on our trip we encountered numerous flight delays and cancellations which resulted in us arriving 12 1/2 late to our destination. Our luggage did not arrive until five days later. We called Trawick for information and were emailed a form to complete. We did not have access to a computer until we returned from our trip on May 27th. Sent the completed claim form this past Friday. We needed information from Viking on exactly when our luggage was received and their Insurance Dept was sending the information directly to Trawick/Nationwide. I plan to call and follow with up Trawick this week to confirm that they received all our information to process the claim in a timely manner. The person we spoke with at Trawick was not very friendly.
Review Updated: 07/09/2024
We had a luggage delay claim. According to the dec page there was a $400 max per person. However on their EOB the explanation did not make sense. I called the Claim Department and was placed on hold for 20 minutes. When I spoke with a representative, Charlene, she again had to place me on hold and the explanation she gave didn’t make sense. We were shorted $16 for the articles we needed before our luggage was delivered. We were missing a receipt but did provide a copy of our credit card statement. When questioned she just said we could file a complaint. So for $16 it didn’t seem work my time and effort. In the future I will not choose this carrier or recommend to anyone. Not a good experience.
We made a claim for a refund on a tour in Croatia because one of us had a medical emergency a few days before we left the US for the tour.
We mailed in our claim along with a doctor's statement and it was approved. We received our total refund in about 3 weeks. They did not have to contact us for any additional information. We were pleased with the way Trawick International handled it.
I’m having difficulty with filling a claim. Please help