Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,290
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AVG. MONTH
491
Total Reviews
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SINCE 2012
3,751
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,751 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2145
  • 4
    702
  • 3
    405
  • 2
    163
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  • Trawick International policy: Safe Travels First Class

    We made a claim for a refund on a tour in Croatia because one of us had a medical emergency a few days before we left the US for the tour.
    We mailed in our claim along with a doctor's statement and it was approved. We received our total refund in about 3 weeks. They did not have to contact us for any additional information. We were pleased with the way Trawick International handled it.

    Janet from OR
    Review Received: June 3, 2024
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    14 out of 14 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I’m having difficulty with filling a claim. Please help

    rohit from TX
    Review Received: June 2, 2024
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I won’t travel out of the country without travel insurance. I find it easy to sign up for it, but I can’t really rate it unless I see how they they do when I have to make a claim. Fortunately, I’ve never made a claim.

    Susan from TX
    Review Received: June 1, 2024
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    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Their customer representative did not speak clearly (difficult to understand) and the link they sent me to submit a claim took me to an inoperative website ("certificate expired 6 days ago"). It just wasn't worth the hassle for a very small claim anyway. Just happy it was a minor amount.

    Ronald from MD
    Review Received: May 30, 2024
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    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Diane from CO
    Review Received: May 29, 2024
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    7 out of 7 people found this review helpful

    I am extremely disappointed with my recent experience with Trawick Intermational. During my trip, I lost my backpack containing my ipad, electronic keyboard, apple pen, earrings, prescription glasses, and more, all of which I assumed would be covered under my policy. Unfortunately, I discovered too late that electronics were not covered.

    Despite this, I feel that the company made me go through an extensive and tedious claims process, requiring me to provide detailed information, including pictures and descriptions of the lost items. After all the effort I put into gathering and submitting the required documentation, the company denied my claim covering only $250 and to date, I have not received any communication or a check.

    The lack of transparency and communication is unacceptable. I feel misled and let down by this company, and I would caution others to thoroughly review their policies and be prepared for a frustrating experience should they need to file a claim. I will not be using Trawick International again in the future.

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    Trawick International policy: Safe Travels Protect

    I had to change the start date for my departure and I called Trawick. The woman that I spoke with changed the date immediately without any hassles.

    elaine from NH
    Review Received: May 29, 2024
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    They paid the claim and didn't ask for additional information. But, it did take 5 weeks after the claim was made to get payment. It's a little tricky to figure out how to get in touch with them to check on the status of a claim. But, all in all professional.

    Jack from CA
    Review Received: May 28, 2024
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    18 out of 18 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    rp from FL
    Review Received: May 28, 2024
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    0 out of 0 people found this review helpful

    Only pays for injuries while away. My wife's injury did not inflate into an issue until back from trip. No claim or reimbursement issued.

    Trawick International policy: Safe Travels Armor

    Thought it was a great value for the cost. It gave me reassurance, on a challenging trip, that I would have great support, if needed.

    Judith from WA
    Review Received: May 28, 2024
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    1 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Robert from OR
    Review Received: May 26, 2024
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    3 out of 4 people found this review helpful

    It was a waste of money. Won’t do it again and won’t recommend it to others. I’ll share this experience on social media so other travelers may benefit from this unfortunate experience.

Last updated: June 30, 2026