Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,852
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AVG. MONTH
364
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels First Class

    I had to cancel my trip at the last minute. I filed the claim for trip cancellation. It was easy to fill out the form, uploaded it together with the supporting documents. I got an email confirming the upload. I did not get any feedback on the status. It took about 3 weeks for the reimbursement check to show up. That was quite efficient. Fortunately, I purchase the insurance.

    Norbe from MA
    Review Received: February 12, 2024
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    It’s hard for me to get assistance

    Tineko from CA
    Review Received: February 12, 2024
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    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Easy to buy and update coverage. Good policy.

    Teri from IL
    Review Received: February 11, 2024
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    I would like to thank Senior Staff Nurse Noor Mohamed from Singapore in assisting,as there is no one doing pre existing illness travel insurance in Malaysia.He is keen to work with you in bring this policy to malaysia.You can contact him at nuurie99@aol.com

    NOORJAHAN from Malaysia
    Review Received: February 11, 2024
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The various policy chioces made it easy to decide which plan fit our travel arrangements. The agent I spoke with explained the policy plans and helped guide us to the best option.

    Fernando from TX
    Review Received: February 9, 2024
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Need definitions applied to things like "Trip Interuption"

    Michael from IN
    Review Received: February 7, 2024
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Easy to set up and a Good experience

    Alan from MI
    Review Received: February 2, 2024
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Very happy with the experience. I had one (1) question along the way and it was answered promptly.

    David from IL
    Review Received: January 29, 2024
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    We filed a claim on January 17, 2024, using the eclaims1@cbpinsure.com and travelteam@cbpinsure.com, but still haven't heard from the insurance.
    Here is the claim:
    We booked our trip through Travel with Alan (booking #6R2WXM) on October 18, 2023, with airline flights (Delta 1460 at 6:10am on 1/12 from Seattle to Los Angeles) confirmed via electronic ticket delivery (eTicket Receipts 0068069941426 for Jenny Mattson and 0068069941427 for John Mattson) received on December 19, 2023. We were suggested by Travel with Alan to stay one night at hotel near Sea-Tac airport prior to departure. We stayed at Courtyard by Marriott on January 12. We took the Uber to the airport 2:45am in the morning of January 13. We arrived at the airport at 3:00am (>3 hours before scheduled departure), only to be told by Delta Airlines that our booking did not exist. We were rebooked on the next flight available, and ended up missing our Discover Princess’ boat departure from the Port of Los Angeles by 6 minutes. We ended up took the flight at 5:35pm on the same day January 13 to get home in Seattle.

    As I tried four times online claim form, it was not succeeded. I am uploading the documents through this email. If your need additional information or documents, please let me know. Thank you, Jenny Mattson

    All the additional information were uploaded on the email. If you need any other additional information or documents, I would be happy to send it to you.

    Jenny and John Mattson from WA
    Review Received: January 27, 2024
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    18 out of 21 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Ramona from MN
    Review Received: January 26, 2024
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    3 out of 3 people found this review helpful

    I just fine navigating it on the computer is alittle challenging. Was so very appreciative that one of my travel partners was contacted by phone so the situation could better be explained and the agent informed us our travel was not "canceled" as we indicated on the form, but it was "interrupted". We thought since our flight was canceled because it could not get to our airport due to adverse weather elsewhere and we could not get on another flight to accommodate us to our destination, our trip was canceled. Human to human contact is so much better!! Thank you for assisting us in receiving our trip refund in a timely manner. I will definitely recommend Trawick insurance to other travelers.