Trawick International Travel Insurance Reviews

Filed a claim 5 days ago. Did receive an acknowledgement but nothing else so far. We had mechanical delays to flights, missed connection, got to cruise 8 hrs later thane expected. Missed excursion, dinner, etc.

Our claim/policy number is 983113660-2025751. We have not heard from you regarding this claim.

We filed a claim with Nationwide/claim no 186142.
On Dec. 28, 2023 Nationwide confirmed that they had received all the requested documents and were processing the claim. They asked that we allow them the time that they needed to do so.

On Jan. 11 we asked about the status of the claim. They confirmed that they had received our email but said nothing about the status of the claim.

On Jan 23 we again contacted them and received the same confimation that they had received the request for a status on the claim
On the 23 of Jan. I spoke to an agent about the status and she said that it was waiting for a Supervisior to review because it was a high dollar review. She said to call back in two weeks. Basicly we are getting the run around.
Our next step after two weeks will be to file a claim with the Texas Insurance review board and obtain legal guidance.

Travel insurance is imperative it seems. Trawick had a good price, easy to acquire, and service. I had no concerns with it, and was able to enjoy our international vacation without incident.

There were no problems with my travel arrangements so did not have to contact the Insurance Company for any reason. I am travelling again so will use them again as they were easy to communicate with re purchase of the Insurance.

Not only did I experience hotel and food costs, but my trip was delayed by 16 hours. Plus I was stranded in an airport late at night without any help from the airline. As a female I had to walk in a dangerous city at night to find accommodation.
Also in the trip my bagged was delayed for 4 days and was damaged. So far I have received no compensation and very little communication.
I tried calling the 24 helpline but the office was closed😓

So far they have been responsive. Used their chat to connect. Waiting for my airline claim to see what I need to claim on my travel insurance. But always read the fine print! After my (delayed) return, I was looking to see how long I had to make a claim. Well I have up to 90 days to submit paperwork for a claim, but per my contract I have to notify them within only 7 days that I am going to make a claim. The helpful lady on chat said she made a note on my file; hopefully that works out!

Only interaction was to get our ID cards.

I received conflicting information about my policy from Trawick Internarional. My questions had to be escalated to a supervisor who corrected all the information that was initially shared.

I submitted my claim and am hoping for a speedy turnaround and positive outcome.