Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,866
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AVG. MONTH
368
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels First Class

    Hello, I called to file a claim when bag was lost. Was told to call back. I did they said it was submitted but there is no record I need to submit again

    lindsey from NY
    Review Received: December 12, 2023
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    5 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    John from ID
    Review Received: December 10, 2023
    Was this review helpful?
    13 out of 15 people found this review helpful

    Have not heard anything about my claim.
    No one has notified me I have heard nothing.
    Have no idea if they even received my claim.
    No response has been sent.
    No I would not use this insurance again or recommend.
    Cathy and John sprstling

    Trawick International policy: Safe Travels First Class

    Treated very poorly.
    Did not get any assistance from tra
    Wick. I guess all they wanted was
    For us to purchase
    The policy.
    Put in claim for my wife for approximately $1000.00 and 178.00 for my self.
    Claim never resolved.

    Barbara from CA
    Review Received: December 10, 2023
    Was this review helpful?
    19 out of 20 people found this review helpful
    Trawick International policy: Safe Travels Journey

    My trip was canceled due to a family member who we were traveling with, developed hypothyroidism, and blood clots in the lungs, after having treatment for bladder cancer. The medical form indicated his recent diagnosis. I was told that the medical form submitted appeared to be a list of his recent medical visits. Although the last entry indicated his new health findings. My sister bought insurance through another company and she was refunded her deposit. I only filed for my original deposit as we never made final payment. Will never use this company again, or recommend it.

    Deadra from AL
    Review Received: December 7, 2023
    Was this review helpful?
    35 out of 35 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    While I successfully was reimbursed for my claim, I had to fight for it. "Nationwide is on your side" . . . unless you file a claim?

    Karl from TX
    Review Received: December 4, 2023
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    12 out of 13 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Overall everything was ok. I did not receive any notice telling me my policy was about to end. This could have been very helpful since my flight was cancelled, and I had to prolong the policy, but out of pressure issues, I forgot to prolong it on time. This meant I had to purchase another, new policy for the remaining days.
    The car rental company, for instance, sent an email saying: "Tomorrow is the end of your lease, are you intending to return the car, or would you be interested in elongating the contract?"

    Tomer from Israel
    Review Received: December 4, 2023
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    2 out of 7 people found this review helpful
    Trawick International policy: Safe Travels First Class

    They were courteous and professional and solved my issues promptly and without hesitation (travel date changes).

    Laura from IL
    Review Received: December 4, 2023
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    2 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Our daughter experienced a medical condition that required care and potentially having to change her flight home due to an ear infection. The service from Trawick was amazing. From the first call, they were helpful and then followed up twice to check on how she was doing and whether they needed to start a rebooking for her flight home. Super efficient, caring and great follow through. Fortunately, our daughter was able to make the original flight as she responded well to the antibiotics.

    darci from WA
    Review Received: December 2, 2023
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I never received any monies for my claim

    Ellen from WA
    Review Received: December 2, 2023
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    14 out of 19 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Excellent policy."..great customer service

    Per Erik from FL
    Review Received: December 2, 2023
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    0 out of 2 people found this review helpful