Trawick International Travel Insurance Reviews

In many years of traveling, I’ve never had to make a travel insurance claim. I always assumed it would be onerous at best and likely to not be accepted. And though it did take a bit of work to gather all the documents, with the added challenge of translating a hospital report from Finnish to England, our claim was processed within about a month and all the claims were reimbursed. Thank you Trawick/John Hancock.m

It took two months for the claim to be processed and for us to receive a settlement check. The online site to check the claim's progress was unuseable. Customer service gave us little information until the last stages of claim processing. The final settlement was the correct amount, though.

The agent worked hard to find me the best policy.

This was for a trip to Israel. I do not like that if you sign that you will only interact electronically, that you can't really talk to a person about this issue after you put your claim in. Situations are not always straighforward. The trip insurance was not worth the money.

In the past, I had purchased several travel insurance protections with Trawick International and their prices are reasonable and much lower than their competitors. Though I haven’t had any claims so far, for me, having this protection gives me peace of mind when I travel.

My husband got covid towards the end of the trip. I was informed that a positive PCR test would be required by the insurance company to substantiate that he was positive. The insurance company paid for everything except the PCR tests for me and my husband. I wrote to NW Travel Claims and they never responded. This is not very good customer service in my opinion.

Customer service in advance of the trip was helpful in answering questions. We did not need to file a claim once on the trip

I was very disappointed in the process. I purchased the insurance through a reference of the place I was going to stay. When I called and ask if the policy would cover hurricanes the customer Service agent said yes. To my surprise when I filed the claim it was denied because the storm had been forecasted when I cancel the trip! I cancelled due to a hurricane coming and island being closed/evacuated because it was going to be flooded due to storm surge,

I have limited experience so far - I would be happy to comment after I go through the claims process.