Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
289,867
Calendar icon
AVG. MONTH
368
Total Reviews
Star icon
SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels Journey

    I've been recommending this service to various others due to the coverage and pricing over some of the other policies out there. We have insurance already, but will be using this as secondary for my glasses and my copay that I paid out of pocket for the xrays and orthopedic visit from the fall I took in port. I also spent money on bandages at the infirmary center on the cruise ship.

    Georgianna from NJ
    Review Received: November 5, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We had to cancel our trip. I have filed a claim with Trawick, and awaiting their response to our request for a refund for the coast of our trip.

    Fred from VT
    Review Received: November 4, 2023
    Was this review helpful?
    2 out of 4 people found this review helpful

    Review Updated: 12/02/2023

    Our claim was denied because my wife was not hospitalized for mental health issues that prevented us for taking our trip.

    Trawick International policy: Safe Travels Explorer

    Toby from MD
    Review Received: November 4, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful

    It took a long time without intermediate information about how the claim was going.

    Trawick International policy: Safe Travels First Class

    On line purchase was made easy using the Square Mouth website.

    Leonard from NJ
    Review Received: November 4, 2023
    Was this review helpful?
    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    My claim is still in orocess.
    I never went on the trip.
    This trip was canceled by me because of a mishap that occurred before the trip not allowing me to take the trip.
    I had hip replacement surgery (total hip Arthroplasty) on October 30, 2023. I am currently recovering from the Arthroplasty (3-4 month process).

    MaryAnn S from MI
    Review Received: November 4, 2023
    Was this review helpful?
    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    We always receive fast and efficient service whenever we need to make changes to an existing policy.

    Karla from WA
    Review Received: November 4, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I have not heard back from Trawick. I am researching my emails and trying to figure out how to proceed or what else I need to do to supplement the initial information I provided.

    For now their customer service would be rated "0 Stars", responsiveness "0 Stars". Is approaching 4 weeks since I filed my initial information. No adjustor or information has been received.

    Please assist me if you can.

    Thank you.

    Jack Light
    claimant

    Jack L from CA
    Review Received: November 3, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Everything was handled in professional manner.

    Thomas from WA
    Review Received: November 2, 2023
    Was this review helpful?
    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Web site and support staff were great. Pleasant to work with, knowledgeable, patient, knew how to respond at my level. Policy looked like the best option for us.

    Michael from MA
    Review Received: November 1, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I have nothing but praise for Trawick International. Their agent overseas paid the hospital directly; so I didn't have to file a claim. Their medical evacuation team worked sympathetically and hard to find our way out of a war zone, and their agents in the USA were supportive and kind.

    Arnold from WA
    Review Received: November 1, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful