Trawick International Travel Insurance Reviews

I contacted the 24-hour international support number as soon as it became evident that my husband was too sick to travel. They were willing to help me find a doctor for him, but the hotel was able to find one sooner. In terms of rebooking flights, they basically said that I was on my own to do that. Our hotel was fully booked and would only let us stay one additional night. Their only advice for finding a new hotel was for me to get on hotels.com and find something myself. That was not very helpful; I was expecting more assistance.

I couldn't submit my claim online because the claim submission website didn't recognize my policy number and wouldn't let me set up an account. I called them several times for assistance (with long hold times) but they finally told me to just email the claim form with all supporting information. That was a week ago and I still haven't received any confirmation that they received my claim, just a short reply that said they had received my email and to not reply to their email. Since I couldn't submit online, I can't track the status of my claim. So far I'm not very satisfied with the claim submission procedure, but we'll see how it goes.

I've been recommending this service to various others due to the coverage and pricing over some of the other policies out there. We have insurance already, but will be using this as secondary for my glasses and my copay that I paid out of pocket for the xrays and orthopedic visit from the fall I took in port. I also spent money on bandages at the infirmary center on the cruise ship.

We had to cancel our trip. I have filed a claim with Trawick, and awaiting their response to our request for a refund for the coast of our trip.

On line purchase was made easy using the Square Mouth website.

My claim is still in orocess.
I never went on the trip.
This trip was canceled by me because of a mishap that occurred before the trip not allowing me to take the trip.
I had hip replacement surgery (total hip Arthroplasty) on October 30, 2023. I am currently recovering from the Arthroplasty (3-4 month process).

We always receive fast and efficient service whenever we need to make changes to an existing policy.

I have not heard back from Trawick. I am researching my emails and trying to figure out how to proceed or what else I need to do to supplement the initial information I provided.

For now their customer service would be rated "0 Stars", responsiveness "0 Stars". Is approaching 4 weeks since I filed my initial information. No adjustor or information has been received.

Please assist me if you can.

Thank you.

Jack Light
claimant

Everything was handled in professional manner.