Compare Trawick International Plans in Just A Few Simple Steps
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
In good faith, I submitted a claim to be reimbursed for extra expenses after I suffered from extreme anxiety this summer, which resulted in physical issues, that led to my trip needing to end early.
I submitted a doctor's note and all receipts for the claim. I paid for travel insurance before my trip and feel that my explanation and expenses were reasonable.
It took a very long time to receive notification of the denial of the claim, and there was never anyone to speak to about the claim.
I feel my claim was handled very poorly & incompetently. I filed my claim immediately upon my return from my trip. Today is August 5, 2025, your service people finally got around to replying to me just yesterday. Yes, Yesterday, almost 2 months later. Indeed, they couldn't even get the amount correct that I requested. If they had actually cared and read the material and statements provided by me, they would have realized I only requested the return flight portion reimbursement, not the entire flight.
I will not be using your company and any affiliated services again, nor will I advocate the usage to anyone else of using your company & affiliated services. I feel you are not a reliable source of travel protection. I say this not because you denied my claim, but of how incompetently my claim was handled and the tardiness of turnaround time. Thank you.
They made filing a dental claim very difficult, asking for forms from the dentist that were not identified as necessary anywhere in the policy. Getting them fro a dentist in Australia weeks after returning was not possible. After complaining and providing proof that the work was necessary, completed, and paid for, my claim was denied. It would have cost them $79 after the deductible on a policy we paid $900 for and was the only claim we were submitting. I’ll never use them again.
Stolen bag on Flix Bus. Claim process takes a lot of time to file but straightforward. Received notice after submitting claim but no updates since that time.
I’d use them again. They did all they promised to.
Had to cancel our trip due to a medical condition that my wife developed a month or so after we did all the booking. Thankfully we got insurance, because after she was comprehensively diagnosed, there was no way she would have been up to the rigors of the many, many safari days.
Filed our claim. Was immediately acknowledged and sent the papers for the claim. Filled them in. Had to get doctors to fill out their form. Had to ask a few clarifying questions, and submitted. It did take several months and a couple of duplicate submissions, but our claim was approved and settled. There was a glitch with payment, and only half the claim was paid. I called and emailed, and it took another month to have that corrected. So it all came out. People we interacted with were unfailingly courteous, but it took quite a long time and some careful attention to complete.
This is the only time I’ve made a claim like this. So nothing to compare to. Had no occasion to use the medical or on trip support.
Easy and inexpensive compared to the one recommended by our tour guide, and almost as much coverage‼️
I touched bases a couple of days before my trip to make sure everything was in order. They reviewed the policy with me and reassured me I was fine. I left on my trip feeling confident that everything would be fine. So glad I did business with them!
My experience with OnCall International, Trawick's medical intermediary assessment team, was very positive. They were calm, clear, and helpful. They sent links to forms, called by phone to provide medically-related travel advice, and worked with me well. I am very grateful for their aid. Their process was very good.
The difficulties with Trawick occurred because they were unresponsive to their own medical assessment team at OnCall International in providing needed information about arrangements to travel home from Nairobi to Grand Rapids, Michigan. Originally, we were scheduled to leave Nairobi on Friday night, July 11. This was not possible since Air Brussels (United airlines partner) did not have a first-class or business-class option available. Trawick proceeded to send us other flight options for Friday night to which we responded within five minutes. Then we hear nothing further for many hours and didn't know if we would leave that evening. We waited without resolution, called back to OnCall International, and was told that there was a mix-up in confirmation of our flights. So we would probably leave on Saturday instead.
On Saturday, we replied quickly regarding flight options we were offered by Trawick. Then we heard nothing from Trawick again for almost the entire day. I communicated that we had to check out of our conference center location Sunday morning. Our rooms were reserved by incoming guests. OnCall International kept sending high priority messages to Trawick to which Trawick did not reply for many hours. We waited without resolution.
Around midnight (Nairobi time) on Saturday, July 12, waking from sleep, I received a call from Trawick asking about Sunday flight options. I confirmed that we wanted to leave Sunday; but then we did not receive actual tickets until several hours later. Finally, Trawick got the job done. But their communications in the process were quite poor. They left us with continuing uncertainty; and only through the grace of the conference center did we retain a place for lodging and meals, on short notice and after normal deadlines for reservation decisions. We packed to fly and unpacked to stay put on both Friday and Saturday. I was running out of medications as of the following Monday. If we did not leave Sunday night, I needed to determine how to refill surgery-related prescriptions as well as other ongoing personal medications. This would require finding a source in Nairobi. I used my supply of almost every medication by the time we returned home on Monday evening.
All of this created significant stress because Trawick International's communication systems had many gaps on July 11 and 12. In the end they came through with the needed tickets. We got home and are grateful. But the stress for us (and the cost to them) was higher because of these significant gaps in their communication with me regarding return travel from Nairobi to Grand Rapids, Michigan. At one point, I reverted to calling airlines myself since I was not sure that Trawick was going to come through with anything. The confusion even led me to wonder if they were a scam operation instead of a real travel insurance agency.
In summary, Trawick International needs to improve the clarity and timeliness of their communications with those who have purchased travel insurance through them.
Submitted claim, but haven't heard anything from claim processor.
There were some unneccessary paperwork requirements.
For example, proving that I traveled to Mexico--and returned!--even after I provided proof that I was in the emergency room in Mexico City.
In the end they did it, so that's fine as far as it goes.
Also much of the paperwork requirements can be difficult to get in other countries. Not every hospital around the world is a paperwork machine like in English-speaking countries.