Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
I spent hours completing the claim form and sent it in via email.
To date all I've received has been a computer generated response that the claim has been received, nothing more, not a single word back from the insurance company.
What is going on?
I spent hours getting every piece of paperwork that was requested. Of course, it wasn't enough. then you sent email requesting more paperwork. I sent everything that Knightly Tours sent me. Everything from the emergency clinic. EOB from my insurance showing what they paid. The travel agent sent new additional airline ticket costs to change flights home. I sent additional information. called to check and was told call back after 10/24/23. Of course haven't reviewed yet. All delay tactics so as not to pay the claim. i don't know that i would use this insurance again.
After filing a claim, I have heard NOTHING from the company other than an automated email that contained virtually no information.
I submitted a cancellation claim for a refund on Oct. 1, 2023. I am waiting for a decision, as of Oct. 23, 2023.
A little fussy about providing (some duplicated) documens.
I filled a claim with Nationwide using Co-Ordinated Benefits website. I sent all of the documents I have but they want more proof that I cannot obtain. I will continue to try and get the claim approved . The amount is minor compared to the face value since I was able to cancel with no or limited penalties.
I had to change travel date due to surgery. I called and they said I was still covered with the new travel date.
I had to change the amount of the policy several months before our trip. They were excellent to deal with and promptly gave me a refund for the lower fee.
I have submitted claim #983101577-2012460 on Tuesday, October 14, 2023 - Our return flight from CDG to ORD was cancelled by American Airlines and booked for following day - I call the Trawick Customer Service when I returned and had good service and insight on how to file the Trip Delay Claim. I am requesting the cost of unplanned lodging and taxi due to this delay in Paris and any other compensation I am due. Documents have been submitted under this claim.
Squaremouth representative / Trawick
great price / within our budget
representative was so kind and helpful with dates
Give the Group a 5 Star rating