Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,888
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AVG. MONTH
375
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels First Class

    Customer service representatives were very helpful. Filling out info for my room mate, who was sick on the ship and went to medical.

    Sandy from PA
    Review Received: June 1, 2023
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels First Class

    The staff was knowledgeable and helpful.

    Helen from OR
    Review Received: June 1, 2023
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I started the process of purchasing travel insurance on the website. Later, I had some specific questions. The person I reached by phone transferred me to the company’s customer service and I was satisfied with the information they supplied.

    Carol from WA
    Review Received: June 1, 2023
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    My policy No. is 1829082
    I have called 888.352.3169 and 727.725.7522 and can never talk to anyone.
    I tried cbpconnect.com on line. THE INFORMATION I NEED TO START A CLAIM IS A 9 DIGIT NUMBER BEGINNING WITH A 9.

    HOW DO I GET THAT IF NO ONE TALKS TO ME? ALL I HAVE IS MY 7 DIGIT POLICY #.

    PLEASE SEND ME WHATEVER 9 DIGIT NUMBER I NEED PLUS EXPLICIT IINSTRUCTIONS GOING FORWARD ALONG WITH A TELEPHONE NUMBER IN CASE I NEED SOME HELP.

    POST THIS IF YOU WANT BUT SOMEONE NEEDS TO SEND ME THE 9 DIGIT NUMBER TO START MY CLAIM.

    THANKS

    Malcolm from GA
    Review Received: June 1, 2023
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    27 out of 28 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I had to cancel the trip due to illness, sent an inquiry asking if I could receive a credit to use the policy for an upcoming trip, provided proof of my cancellations and have not heard back.

    I received only an acknowledgment that my submission was received, that I would be contacted but have not heard from them since.

    William from NY
    Review Received: June 1, 2023
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    20 out of 22 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I noticed the day of my travel that I had the wrong return date on my policy. I called customer service, and they were able to add the correct return date to the policy with no problem. Excellent customer service.

    April-Renee from VA
    Review Received: May 30, 2023
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    I just filed the claim for our trip that we had to cancel due to an injury to my husband. Prior to the cancellation, I had to call Trawick a few times to increase our coverage as we make payments. Each time I called, the person I dealt with was pleasant and handled my situation properly.

    Joyce from GA
    Review Received: May 29, 2023
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels First Class

    No additional comments.

    Nancy from MI
    Review Received: May 28, 2023
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    0 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Tom from IN
    Review Received: May 28, 2023
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    10 out of 10 people found this review helpful

    Claim was sent in May. Still no settlement on this claim. Terrible customer service. Nationwide/Trawick is not on my side. Will never use them again.

    Trawick International policy: Safe Travels Single Trip

    Easy to do on line

    Hanna from NY
    Review Received: May 24, 2023
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    0 out of 1 people found this review helpful