Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,888
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AVG. MONTH
375
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Explorer

    Very pleased with how simple it is to deal with changes in trip plans.

    SUZANNE from CT
    Review Received: May 12, 2023
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Trawick is a great company and I use them quite often. Highly recommend them.

    Athena from WA
    Review Received: May 11, 2023
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    2 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Patricia from NM
    Review Received: May 10, 2023
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    1 out of 2 people found this review helpful

    At first using the website was confusing but once that was mastered I felt comfort. I would have liked to know what parts of our claim was paid and what was not covered since the amount received was less than what we submitted….though I’m ok with the amount basically.

    Trawick International policy: Safe Travels First Class

    The requirements of the policy made it impossible to file a claim. My wife and I got Covid in the middle of our trip. We were in Iceland. The policy requires a PCR test and a doctor letter regarding quarantine. There are only two locations in the entire nation that perform PCR tests and the nations policy is not to require quarantine. We were sick and confined to our hotel room for 4 days and had to pay expensive air fare to get home. I could not file a claim because it was impossible to meet the terms of the policy. A real Catch 22.

    James from CA
    Review Received: May 10, 2023
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    21 out of 21 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We filled a claim over a week ago and have not had any interaction regarding it yet...

    Edward from MD
    Review Received: May 10, 2023
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    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I list my left hearing aid during a crowded tour I Bethlehem, Israel. I didnhave time to start a claim until i got back.
    Despite being very sick with pneumonia, I Sar on hold for a long time and then was emailed a claims form for lost baggage. It did not fit my circumstances. I haven't felt well enough until now to continue to search for help. I need to replace my hearing aid ASAP. Thank tou for any help you can give me. I always obtain travel insurance when I travel and hope that I am not disappointed by Trawick

    Linda from KS
    Review Received: May 9, 2023
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Customer service representative was very nice, patient & knowledgeable, answering all of our questions. We were given a couple of options for coverage & were sent emails with cost & coverage summary of each one so we could compare & decide which would be best for us. Fortunately, we did not have to make a claim, but having this insurance definitely gave us peace of mind. We will continue to purchase policies from Squaremouth whenever we travel outside the USA.

    Barbara from IL
    Review Received: May 9, 2023
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Journey

    As the trip time grew closer, twice I needed to increase the amount of coverage due to additional pre-paid expenses such as upgraded airfare. It was easy to reach Trawick Customer Service and quickly increase the coverage and pay the relatively small incremental amount of premium. Kudos to Squaremouth and Trawick.

    Howard from CA
    Review Received: May 9, 2023
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Meagan from SC
    Review Received: May 8, 2023
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    5 out of 5 people found this review helpful

    I sent my claim via email as was listed as an option on the claim form. I received confirmation email of receipt but nothing else. I had to call in after a month of no communication to determine the status of my claim. I never received a claim number, but they were able to locate my claim with my policy number. My checks arrived 2 weeks later. This is why I gave 4 stars. If they want you to file your claim online, they should state that on the forms you need to print and fill out.

    Trawick International policy: Safe Travels First Class

    Obtaining insurance quotes, comparing policies, and purchasing a product is very easy using Squaremouth. In 2023 I filed a claim for trip interruption costs and it was paid in full within 3 weeks. I have been using Squaremouth for the last five years.

    Yvonne from AK
    Review Received: May 7, 2023
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    6 out of 6 people found this review helpful