Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,888
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AVG. MONTH
375
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Explorer

    do to Covid and personal circumstance I was compelled to postpone this trip. I was able to defer the insurance start date on one occasion but not subsequently. Although this trip has been rescheduled to April 2024, the insurance coverage has been lost. Basically, I paid for coverage for a nonexistent trip

    bruce from OH
    Review Received: May 7, 2023
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    11 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I submitted a claim on 4/13 and I have not heard back from them. I sent an email requesting an update three days ago and have still not heard from anyone. I’m not happy

    Amy from UT
    Review Received: May 4, 2023
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    13 out of 13 people found this review helpful

    Review Updated: 06/01/2023

    The claim form was difficult to use, and only allowed one page per topic. I needed to send more than one page. My claim was paid in full, for which I am very happy. But the communication was poor. The company did not respond to my inquiry about my claim in a timely manner.

    Trawick International policy: Safe Travels Journey

    Christopher Culp from IL
    Review Received: May 2, 2023
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    1 out of 1 people found this review helpful

    Handled very nicely thanks!
    Chris and Nancy

    Trawick International policy: Safe Travels Journey

    We had an incident where we were contact by our ticket (flight) agency inquiring if we cancelled our return flight. We had NOT and that caused a day of trying to figure out how we would get home. We were very concerned because the airline told us they could get us a ticket for one person, one way at a cost we couldn't possibly pay, so we called Trawick to see if there was any coverage for this type of issue but it didn't seem to fit into any of the categories. Luckily the ticket agency was able to get us another ticket for the planned flight, but it was 15 hours of phone calls and stress during our trip.

    Claudine from RI
    Review Received: April 29, 2023
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    Customer service looked up pickleball as it was not included in the fine print. The representative made sure that someone else was aware that this was our inquiry. He asked all the right questions to Trawick. Pickleball is the fasting growing sport in North America and should be included in policy wording. This rep. expressed that he would take this suggestion forward.
    It was nice to talk to a real person who seemed to care about our concern.

    Diane from ON
    Review Received: April 28, 2023
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Spoke with customer service before filing claim. He was helpful.
    Filed claim with Coordinated Benefit Plans LLC as instructed on April 8 so it will be 3 weeks on Saturday. They sent an automated email response. No news since.

    PK from MI
    Review Received: April 27, 2023
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Had to cancel trip due to husband's death. Had some difficulty getting through the automated phone system. Once able to talk with live person, I was sent the necessary paperwork to complete for Nationwide-who was very prompt in paying claim.

    Annette from PA
    Review Received: April 26, 2023
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    This is my second time purchasing this insurance and the first time submitting a claim. I am happy with the way they handled and will be choosing again in the future for my next trip.

    Chung from MA
    Review Received: April 25, 2023
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Easy to use the service. I was able to secure an appropriate travel policy at a fair rate. I have used Squaremouth several times and recommend them.

    George from MI
    Review Received: April 25, 2023
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    We have been extremely pleased with the service we have received from Trawick…we recently had to change our travel plans and as a result had to change dates on out travel insurance…the folks at Trawick were very helpful in making the necessary adjustments…although we have never had to make a claim my wife and I are confident that based on our experience with Trawick they would be there to help…We have recommended Trawick to many of our travelling friends

    John from BC
    Review Received: April 25, 2023
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    3 out of 3 people found this review helpful