Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,888
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AVG. MONTH
375
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Voyager

    Tried to contact them. Always outside customer service hours. Sent text message no response. Going to try and figure out how to file a claim, but may have to file a complaint with the State Insurance Commissioner’s office to get some help. Just glad it was something serious outside the country. Will never be purchasing this product again!

    Michael from WI
    Review Received: March 24, 2023
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    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    smooth sailing with no issues

    janet from NY
    Review Received: March 21, 2023
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Samuel from UT
    Review Received: March 21, 2023
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    2 out of 2 people found this review helpful

    I contacted Trawick International to make a claim for delays and for damaged luggage. They requested information. I provided that information twice and they claim to not have received it. I have given up and don't feel the purchase of the insurance is worth it with this company. I will not purchase coverage that is not functional in the future.

    Trawick International policy: Safe Travels Explorer

    Polite and friendly. Very helpful

    Mary Rose from CT
    Review Received: March 21, 2023
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Purchasing insurance from Squaremouth was easy and informative - I like being able to compare price and policy in a very straightforward manner.
    I filed a claim with Trawick several weeks ago and to date have only received an automated email that they have received the claim so not sure how long to wait to follow up. I am hoping this is not going to take months to resolve.

    Jeffrey from NY
    Review Received: March 21, 2023
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    My trip got canceled.
    And the support for the claim process has been less than adequate

    Anand from NY
    Review Received: March 18, 2023
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Needed to change my dates and they were extremely flexible. No hassle and no extra charges.

    Robert from TX
    Review Received: March 17, 2023
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    6 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I am waiting for a response from my claim.

    ROBERT from VA
    Review Received: March 16, 2023
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    4 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I sent claim forms twice. It appears you have not received it. I did not go on the trip. I injured my right knee and it got progressively worse. MRI revealed 2 ligament tears. It has taken time to obtain the MRI. and get appointment with Ortho. It was very hectic at Ortho visit that the Doc left before filling out the portion of the medical statement. I am trying to reach back to the provider but no return response. I have PT appt in April but will continue to persue physician.

    Leticia Metallo from CA
    Review Received: March 16, 2023
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    14 out of 15 people found this review helpful
    Trawick International policy: Safe Travels First Class

    already made customer service aware i will be filing a claim and am collecting the needed documents

    Luanne from PA
    Review Received: March 15, 2023
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    0 out of 3 people found this review helpful