Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,887
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AVG. MONTH
381
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels First Class

    So far I can't tell if I am happy yet. I have filed a claim and am waiting for a response.

    Katherine from SD
    Review Received: February 25, 2023
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Easy to compare different companies , benefits and costs .

    June from IA
    Review Received: February 25, 2023
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    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    The customer service agents were helpful in selecting a policy that had the features we needed.

    Sarah from WI
    Review Received: February 23, 2023
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I had a serious accident. I neede to be evacuated from France to the US.

    On call handled the trip home and they were great.

    Jill from TX
    Review Received: February 23, 2023
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    14 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I filed a claim because we could not travel due to a medical reason. The travel insurance companies website is horrible. All documentation is complete and I have heard nothing from the company at all except for a standard general email telling me it will take a long time to hear from them about my claim. I am not at all satisfied with this travel insurance company.

    Deborah from FL
    Review Received: February 22, 2023
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    My claim was filed in September 2022 and I never heard anything back despite numerous attempts to contact Squaremouth representatives etc. To assist me with my claim. Very unprofessional and I will never purchase a policy from squaremouth or affiliates or recommend. I feel like I was completely ripped off by frauds.

    Darcie A. from OH
    Review Received: February 22, 2023
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    20 out of 20 people found this review helpful

    Review Updated: 05/09/2023

    I filed my claim in September 2022 and finally heard back 8 months later after a dozen emails checking on the status. STILL NOT RESOLVED FOR A SIMPLE VISIT TO THE DOCTOR FOR SINUS INFECTION. TERRIBLE SERVICE. I WILL NEVER BUY THIS POLICY OR THROUGH THESE COMPANIES AGAIN.

    Trawick International policy: Safe Travels Voyager

    It has been very difficult trying to place a claim with Trawick. I have been unsuccessful to date.

    CJ from NJ
    Review Received: February 21, 2023
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    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    The tour company refunded part of our money, and American Airlines refunded all of our money, so we only filed a claim for the balance, $2500. Trawick refunded $1,875, which we accepted. Their reasoning for not refunding the entire $2500 was that my doctor’s wording did not say specifically that I could not walk on my ankle (I am currently in the midst of waiting for parts to arrive for ankle replacement surgery.). The Costa Rica tour was a very active tour with hiking many of the days and walking distances. I can currently barely walk from my living room to my bathroom because my ankle is in such bad shape. Also, the refund took over six weeks to arrive, and I never heard a word from Trawick until the check arrived in the mail. I had called them about three weeks in and they just told me to be patient.

    Arthur from WA
    Review Received: February 21, 2023
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    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    All nice and stuff and answer questions before you buy , now i need to make a claim

    ohhhh 3rd party handles claims !!!!!, need to go to the website i am told , so confusing , then I call the 3rd party ,,,,not rude just cold and not helpful and all
    I got all my recipes in order , very confusing when to download them and where

    I am making a partial claim not full on my vacation

    Fiona from IL
    Review Received: February 19, 2023
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Painless. Reasonably priced with plenty of options available

    michael from VA
    Review Received: February 19, 2023
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    0 out of 2 people found this review helpful