Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
289,887
Calendar icon
AVG. MONTH
381
Total Reviews
Star icon
SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels Explorer

    Gustavo from VA
    Review Received: February 5, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful

    Trawick paid our claim in late February about 2 months after we submitted our claims. The interactions were smooth and easy.

    Trawick International policy: Safe Travels Single Trip

    Liked the coverage.
    The agent was phenomenal.

    Bernadette from TX
    Review Received: February 5, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    It has been challenging to contact an agent and receive answers. Just today I am feeling well enough to submit a claim. Three of the numbers on the contract didn’t work. There was no one to help me on the week. I anticipate difficulty processing the claim also.

    Jennifer from NY
    Review Received: February 4, 2023
    Was this review helpful?
    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Very professional, will use again and give references to anyone!

    michelina from NJ
    Review Received: February 4, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I had a potential trip interruption claim that I tried to report on January 26, 2023. I called the claims number and the emergency number, but was not able to get through. It was at about 8-9 am, EST. One message said that it was before business hours and another message said that there was a training session being held which delayed the opening of the claims department. I had a limited window to call, due to my location in a remote area - Antarctica. I wanted to set up a claim to let the company know about a potential claim for trip interruption.
    As it turned out, I did not really have any substantial expenses for trip interruption, although our return travel was delayed by about 48 hours. At this point, I am not aware of any substantial expenses in that regard.

    kelly from TX
    Review Received: February 3, 2023
    Was this review helpful?
    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    Booking the policy was very straight forward. When I had an inquiry, someone from customer service replied quickly. The website was very easy to navigate and most of all the insurance policy was reasonably priced.

    Susan Day from Australia
    Review Received: February 1, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I contacted Trawick to file a claim for interruption of our trip upon our return. My husband needed to go to the hospital for 4 days. In spite of the fact that our trip was interrupted, the agent challenged the authenticity of my claim. Finally after much arguing, The Trawick rep sent me to a site to file my claim. The web page did not exist and lead me to a fraudulent site on the internet that tried to hack me!

    John from CA
    Review Received: January 31, 2023
    Was this review helpful?
    20 out of 20 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Your website is easy to use. I'll be back.

    Michael from KS
    Review Received: January 30, 2023
    Was this review helpful?
    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Easy process and options to find the best policy for me

    Joanne from PA
    Review Received: January 30, 2023
    Was this review helpful?
    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    x

    Vicki from VA
    Review Received: January 29, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful