Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,887
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AVG. MONTH
381
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels First Class

    Sharon from IN
    Review Received: January 29, 2023
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    0 out of 0 people found this review helpful

    I had to cut my vacation short due to the death of my father back home. I filed a complete claim and received payment within 3 weeks. Very satisfied with the claim process and response!

    Trawick International policy: Safe Travels Voyager

    Making a claim was actually somewhat difficult. There was no link to the online form in my email or policy. I had to call the number and listen to the automated message to figure out where to go online. Then, the form didn’t allow me to register. So I had to call again and learned that the online form is messed up, and that I was supposed to move forward without registering. I haven’t heard anything yet about my claim which was filed 2 days ago.

    Katie from WI
    Review Received: January 28, 2023
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    13 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have filed a claim and I’m waiting to hear back.

    Kiara Mark from MA
    Review Received: January 28, 2023
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    This inquiry is somewhat premature. We experienced a trip interruption due to an accident my wife suffered and filed a claim a couple of weeks ago. It has not yet been processed so I cannot yet provide any meaningful information on my satisfaction with the coverage.

    My contact with agents has been positive but all they did was direct me to the Trawick website for claim material.

    If the claim is not accepted I can see no reason to purchase this type of insurance in the future.

    Charles from MN
    Review Received: January 27, 2023
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    7 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Although I hated to add more expense to my trip, I did appreciate the peace of mind knowing that perhaps I could have gotten my money back hopefully without a hassle, should I have developed covid shortly before the trip. I also have a significant medical condition and appreciated the peace of mind that I may have had emergency medical assistance in the Honduras, should have something have developed and been able to get back to the states as soon as possible. I will keep this policy with my travel info so that I will have the contact info should I decide to travel again. A special thank you to the agent I spoke with that was very patient and explained everything to my complete understanding.

    Ramona from MN
    Review Received: January 26, 2023
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    A pleasant transaction which made me feel secure

    Francoise from Mexico
    Review Received: January 25, 2023
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I was instructed to file my claim "trip interruption" online, it is unclear how to create an account ID and the ID number (other than policy number) was not included in my policy card/confirmation.
    To create a claim account, the ID number must be followed by a dash symbol followed by the policy number.
    Such information was only made available when calling the helpline, which was very helpful.
    Claim was filed on 18 Jan, it is not certain how long will it take for the claim to get processed. I haven't heard back from claim dept since 18 Jan.

    Hagi from MI
    Review Received: January 25, 2023
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I had to increase the policy value and the agent I spoke with was very helpful and the transact went very smoothly! I have used this company on other trips and feel they have good value!

    Phyllis M from CA
    Review Received: January 23, 2023
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Staff was very knowledgeable and helpful in answering my questions. Website was clear and informative. Insurance options were broad and covered my needs. I would purchase this again.

    Jennifer from NM
    Review Received: January 21, 2023
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I e-mailed them my questions about a possible claim and what proof of loss they required, but have only received automated responses so far.

    Sue from MN
    Review Received: January 20, 2023
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    4 out of 6 people found this review helpful