Trawick International Travel Insurance Reviews

I needed to make a minor change and the representative I spoke with was very helpful and cordial.

I appreciated the ease in setting up a travel insurance policy for my trip. I did contact customer service to extend the date of my stay in Europe and was pleasantly surprised by getting a quick and easy response to my request, with very little wait time on the phone.

It's difficult to remember the details of purchasing the insurance since it was many months ago, but I know that it went smoothly and the customer service rep. answered all my questions easily.

We had to cancel our trip a couple of weeks before departure. I let Trawick know before the trip began. I was sent to Surego and asked to fill out the forms. The forms were too hard for me to do so my daughter helped me 3 different times. It took a few days to get the doctor to fill out the forms. One lady at Surego was very helpful when my daughter called.

We sent in the forms with all the green circles filled in and my daughter learned if something was missing we would hear soon. We submitted the forms May 5th and were told it would take a week or more to hear anything. I emailed Surego May 13th to see when I would hear something. I haven't heard anything yet but hoping I will soon.
Helen

This travel insurance policy was purchased to cover a cruise on Regent Seven Seas. Due to bad weather, our ship was unable to stop at a few ports of call where we had booked shore excursions. Shore excursions are listed as free options that passengers can elect to do. Our position was that nothing on a cruise is free and that we paid for those shore excursions in the total cost of the cruise.

Trawick denied our claim because they noted that the costs of shore excursions were not listed on the itemized booking. Trawick stated that "For Trip Interruption benefits to apply, a pre-payment or deposit must have been made for the shore excursions." We did make a pre-payment for them, but the related costs were not separately listed.

My wife and I feel that Trawick was not reasonable or fair in their assessment of our claim. In our opinion, they denied our claim on a technicality.

Seamless and at ease if needed assitiance. Very satisfied!

Didnt need to use ins

I had a claim under this policy and although it seemed like it took a long time to complete the claim process and receive a check, it was ultimately handled properly and professionally.

Bought Trawick travel insurance back in Sept. 2024. Took many months to hear back after filing a claim. Called many times and was told they are working on it. Filed a claim against this travel insurance company with my CC company. As of April 2025 still waiting to hear back from the travel insurance company. NOTE: SquareMouth was excellent in helping me in dealing with Trawick insurance company.
Just as a side note.........I just came back from another trip where I purchased travel insurance through SquareMouth using another travel insurance. This week I file a medical claim and 3 days later I received my reimbursement in my checking account. WOW that's the way insurance company's should work.