Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,887
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AVG. MONTH
381
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Explorer

    waiting to hear back after filing my claim

    elizabeth from OR
    Review Received: January 3, 2023
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I like the on-line "auction" model to purchase insurance at the price point I want (<= 10%). Since I have not completed the claim process, I can not comment on that.

    Tench from PA
    Review Received: January 3, 2023
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    0 out of 1 people found this review helpful

    Review Updated: 01/31/2023

    I canceled my claim for alternative travel expenses due to Southwest Airline travel disruption. This was because Southwest paid for the expenses I incurred.

    As a result, I really have no actual experience with the claim process beyond robo-replies to my initial form submissions.

    Trawick International policy: Safe Travels Voyager

    So far I’ve had a poor experience submitting the claim. The website submission process wouldn’t work so I had to email the claim. I’ve had no response except a form email.

    Kathryn from MO
    Review Received: January 3, 2023
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    10 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Karen from FL
    Review Received: January 2, 2023
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    0 out of 0 people found this review helpful

    I had some trouble with getting information from the airline that I needed for your use. I have now sent everything in my second group of documents on an email and have had correspondence from the company.

    Thank you

    Trawick International policy: Safe Travels Explorer

    Customer service person was great when we changed our trip a month before departure and got a refund and a modified policy for new trip.
    When filing claim, customer service person was not totally helpful

    adventure traveler from MA
    Review Received: December 31, 2022
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    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Although I didn’t need to file a claim, I felt assured I had a good policy on my three-week trip to Africa.

    Barbara from OR
    Review Received: December 28, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Called Trawick on Dec. 1, and Dec. 7 2x and requested form to file claim .
    Stated that forms will be send & will receive in 10 days.
    To date, Dec. 27th and still have not receive the forms.
    Please send forms to: 7795 Rosewood Lane
    West Bloomfield. MI 48323
    Thank you.

    EMMA from MI
    Review Received: December 27, 2022
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I called with a question about flights and other cancellations. Our flight was delayed 5 plus hours and we were trying line other plans up and I had questions about the policy and it rules about half or limited stays. Those questions were answered.

    Joshua from GA
    Review Received: December 27, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    My experience has been great. The service rep was very nice. I thought the coverage was exceptional. I would recommend Trawick International to everyone. I makes the trip more enjoyable knowing there are numerous issues you don't have to worry about.

    Edward from IL
    Review Received: December 26, 2022
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    we are in the process of filing a claim and hope all goes smoothly. we had trouble getting information from our airline and then a delay with medical forms...so hopefully we will hear back from your agent soon. Then we can do a better eval of your services

    angeline from FL
    Review Received: December 26, 2022
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    0 out of 2 people found this review helpful