Compare Trawick International Plans in Just A Few Simple Steps
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
This claim was handled well, quickly and accurately because I had all the receipts, doctor letters, and credit card statements handy before I sent in the claim form so I only had to upload info once online.
Suggestions:
1. It's very stressful regarding getting the claim in super fast (as there is a short filing deadline), especially when you've just been in the hospital and even more when you don't yet have all the receipts for the claim. Suggestion - the ability to file an initial claim without all the details (even total amount) and SAVE it in order to get the timestamp of filing, and then once you have everything, click "SUBMIT".
2. Until then, you should email their support desk to let them know when you will be able to file. You only get one chance to send in the initial form, and if anything is missing, you either don't get reimbursed, or they will ask you for documentation eventually, delaying your claim check.
3. The submittal form could be improved with better FAQ / help on each section, especially if only part of the trip was booked via a travel agent. I had to speak to a live support agent instead. The support team is excellent and responsive via phone or email.
4. Would be handy if there was a way to see where the claim was in process via the web site cbpconnect. You can find out by calling Nationwide and they are quite responsive on the phone. But the cbpconnect site, when you select View All Claims, shows nothing and has the message "Please Note: New claims received by CBP will not be viewable on CBPConnect until processed." This isn't true as they still don't show even after processing.
We had a bad experience with a hotel due to extreme mechanical noise and had to leave three days early. We had to pay a second hotel for three nights. The first hotel won’t refund us even though they admitted fault but Trawick can’t help us so we’re not happy about that.
I have filed a claim for a luggage associated problem, and so far (10 days) I have not received any meaningful input or response.
Review Updated: 01/04/2023
Claim was processed as expected, and within a reasonable time after I contacted them a few days after submitting the paperwork. I am satisfied with the results.
I had to delay my return by one day as I caught a stomach bug. Called the international help line. The rep seemed unsure of what to do or how to help. She finally read my policy and said I would need a doctor's note if I were to be filing a claim. I asked if she could help find a facility...she could not. I asked what specifics needed to be on the doctor's note; she couldn't be specific. It was basically "I think this is what you need to do but don't know how you are to do it" kind of thing. It was a simple stomach flu that would, and did, clear up in 24 hours but I had to go to the hospital and spend $200 for a doctor to say drink some fluids and give me my note. I realize there needs to be some mechanism in place to verify an illness or else ppl will take advantage of the insurance and just try to prolong their trip. But for a non-emergency illness that prevents travel perhaps contacting the company could suffice. Nothing worse then feeling terrible and needing to be close to a bathroom but having to get in a taxi and go to a hospital and wait in a waiting room!
I had to cancel due to surgery that precluded long distance air travel. I will file a claim shortly.
Thank you so much. It was very reassuring to have this insurance for our trip.
Blessings,
Steve
Very good
I have sent them two different emails requesting information on how to file a claim. Still have not received any response except an automated email that says they are really busy handling large amount of claims. So isn't that the point of an insurance company? I am very unhappy with them so far. I need to file a claim but don't know where or how to start and they have not helped me at all.
Please let me know how I should proceed.
Due to illness, I was hospitalised the week before the cruise and was not able to go on the cruise.
I have the claim forms and need the attending physicion to fill out the reason before I email it to you.
great service!