Compare Trawick International Plans in Just A Few Simple Steps
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
I ahve been trying to file a claim with Trawick for several days. Their website is incomplete and unhelpful, their customer service line directs me to the website. I finally got through to someone and they said they would email me a form and they have not and it has been 3 days. Very frustrating to company to deal with since I purchased the policy.
I remember getting on the phone with a rep to make a change to my policy to be a slight hassle, but it was accomplished.
The purchasing process was extremely easy and pleasant. I first “over purchased” the covered expenses by 50%(not knowing part of the trip was already insured by transportation provider). I called their customer support and indicated i wanted to reduce coverage. No hassle. I immediately got my refund. Thank goodness I did not need to make a claim. But i feel that that would have been an easy process too
They are pretty much worthless. They didn't respond in a timely manner. It took months to get any response from them. By then, the documents were unobtainable or I had tossed them. I have used Travelguard in the past and they set the bar high. I really didn't expect to be blown off in this manner by Trawick
I called that I canceled my trip. Now I'm asking for a refund. They said they need a letter from my agent and a letter from me.
They were prompt in providing documents and answering questions through their OnCall International. In the immediacy of dealing with an emergency, it was hard to get forms filled out, sent back - especially dealing with language challenges. As it turned out, Delta Airlines made all the necessary arrangements for us, so we didn't need the travel assistance. However, we did have to pay out of pocket, and have sent in forms now for reimbursement through their claims company. I'm not sure how much Trawick itself actually does.
Agent extremely helpful with all the details!!
Spoke to representative regarding possible trip cancellation due to hurricane threat in Florida which would restrict our flight to Ft Lauderdale to catch cruise.
took a long time to hear back and was a bit confused.
Review Updated: 12/28/2022
This was the worst experience i have ever had with travel insurance. My claim for only $240 in lost flight after a cancelled trip was denied. I will never use this company again. Horrible scam.
This is a copy of the pertinent portions of our claim cover letter sent to Nationwide. They rejected our claim because our flight was cancelled prior to the beginning of our trip:
RE: Policy No. 1308542
CLAIM #98377
Dear Agents:
Enclosed are the forms and documentation you requested in your email dated 02-08-2022.
On Feb. 05, 2022, we received notice from Silver Airways that our outbound flight from Jacksonville Florida to Fort Lauderdale, FL, on March 04 was cancelled. This was the first leg of our flight from Jacksonville to Key West. Upon arrival in Key West we are flying on Seaplane Adventures to the Dry Tortugas early on March 05 and back to Jacksonville on American Airlines that night. Our return flights on American Airlines are non-refundable. Because Silver Airways had no other outbound options for us, they agreed to refund the full cost of the outbound tickets from Jacksonville to Key West, which was $238.38.
If we were unable to fly to Key West in time to make our Seaplane flight, it would then be necessary to cancel the return American flight and we would have lost $377.20 for this flight and would have made a trip cancellation claim in this amount plus any other reservations that were non-refundable.
We preferred to salvage our travel plans and we made new reservations on American Airlines to fly from Jacksonville to Key West to salvage our seaplane flight. The cost of these outbound tickets was $477.20. We request payment of the difference between our new American Airlines outbound tickets ($477.20) and the original outbound ticket cost from Silver Airways ($238.38). This difference equals $238.82, the amount of our claim.
We tried to confirm that this approach was acceptable to you in our call to Trawick on February 8, 2022. Your agent said we had to submit a claim and you were receiving many claims due to air cancellations. We had to purchase new airline tickets immediately to ensure we obtained reservations and therefore proceeded in good faith of your approval.