Trawick International Travel Insurance Reviews

I have heard nothing from Trawick since I filed the claim via email. I don't even know if they received it. The "file a claim" button on the website does not work and the chat representative was of no help.

Trawick makes it easy to purchase a policy online, but when I need to make changes to that policy, the people at Trawick make that easy too. They always give me prompt and exemplary service whenever I need it.

It has been a struggle with Trawick. I will never use them again. I have a $250 claim with lots of support documentation. It has been 3 1/2 months and they keep telling me that it is still being processed. It was supposed to be max 60 days. I have called them 3 times already. Now they’re telling me to wait 20 + business days. The only response I get is “I am sorry, Mam.”. Frustrating, they’re worthless. I will NEVER buy from them again.

Filed a claim and never took the trip but am still waiting to hear from a claims adjuster. They said it takes at least 60 days and it's almost been that.

Similarly one of the worst experiences of my life.

Their phone/ information lines are staffed with people who don’t have answers and can’t give useful information. When asked to be transferred to a supervisor for the requested help, was told they can’t transfer, but instead supervisor would call back within “48 hours”. The majority of the time no “ supervisor “ called back.
When I finally got a call from a claim rep, they refused to give me even a first name or an employee number, claiming they needed to stay anonymous. Also would give me no direct dial phone number; instead I had to navigate the telephone maze set up to discourage calls

And there’s more- but expect nothing’s by will happen with my complaints so not detailing here.

This is was truly not the “ No Complaints “ experience I was expecting from Squaremouth vendor.

Made easy and great service!

This was the first time I have had to use travel insurance, and the turnaround time was fantastic! My claim was processed quickly and I received the money within a few days of being notified of the outcome. The customer service rep I spoke with was also very helpful.

While we appreciate the various options for coverage on the travel insurance, we are disappointed that we have to jump through hoops to get a medical claim filed. Hopefully this matter will be resolved.

Trawick policy had god pricing for coverage we needed. Before leaving on trip it was easy to contact them to adjust departure date and increase dollar amount of trip coverage.

Getting the policy was very easy. The following paperwork was a little cont. I was thinking we would get our contract from square mouth but it came from Tarwick? Didn’t have a claim so can’t comment on that part of customer service.