Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,902
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AVG. MONTH
386
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Explorer

    I was able to contact them while I was on my trip to ask about the limits for trip interruption since my airline canceled our return flight two times and we needed to get home as quickly as possible. When we arrived home, I called customer service to get help filing my claim. They have an online claims system but I was told to send in the form and supporting documentation by email. I received an automated receipt email the day after I sent in my claim. Now I'm just waiting and hoping for a prompt response.

    CV from TX
    Review Received: November 5, 2022
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I am confused. I filed a claim and am still not sure who is supposed to reimburse me. No one has contacted me after I filed a claim and attached medical paperwork and such. Is it Trawich or Squaremouth and how do I follow through? I am still waiting to be contacted or recieve a check for our cancelled trip.
    So....until this is sewn up, I am just confused and out of money.
    Hope this makes sense and that someone will actually help me.
    Thank you

    Maribeth from NY
    Review Received: November 4, 2022
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    6 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Called a couple of times with questions. Spent very little time on hold before getting a person. Was treated with respect and had my questions answered

    Allen from MD
    Review Received: November 3, 2022
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Policy options were extensive and comparisons easy. The price of the policy was fair in comparison to other companies.

    Stephen from MA
    Review Received: November 3, 2022
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Easy web site for pricing and obtaining travel insurance. Have used this site before and will use them again.

    Henry from WA
    Review Received: November 1, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Outbound excl US

    I was confused about what I needed as I was driving to Canada from the US . The customer assistance staff member was able to modify the order to what I felt comfortable with. Price was very good compared with my AAA quote .

    Marlene from NC
    Review Received: November 1, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I had questions regarding coverage, and also needed to add additional coverage for flights.
    Trawick responded rapidly, and provided all the information I needed.
    They are easily the best insurance group I've ever used for customer service.

    Gay from CA
    Review Received: October 31, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Back in April 2022 I had to cancel my trip do to illness.
    After months of waiting and endless phone calls, I finally received my refund.
    It was not a good experience.
    Never again.

    Gerda from NY
    Review Received: October 31, 2022
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    15 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Contracted COVID while visiting Hawaii which manifested itself while on board the Holland America MS Koningsdam returning to Vancouver BC. Went to Ship Dr. and he prescribed Paxlovid, costing $750.00 and confined me to cabin for the 5day return trip to Vancouver.

    I intend on filing a claim (claim form requested) with Medicare but if it is denied I will need to file Squaremouth/Trawick. I am waiting for Medicare claim form.

    Dennis Reardon

    Dennis from IL
    Review Received: October 31, 2022
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    The initial person I spoke with answered all my questions. When I made additional purchases towards the trip the calls were a bit confusing.

    Felicia from OR
    Review Received: October 31, 2022
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    0 out of 0 people found this review helpful