WorldTrips Travel Insurance Reviews

Your customer service, especially with changes due to the pandemic, was absolutely wonderful. I was able to move my coverage 3 times without penalty. I'll continue to use your company and will recommend you to my friends and family.

I called the phone number listed on the policy. It said for a new claim press 3. I did and it transferred me to an office that was closed. Unable to leave a message. Very tired after traveling for 15 hours and getting stuck at airport. Didn’t follow up immediately

I sent them many pages of documents with all the information they need for my claim. They responded that they need more documents. Some of the ones they said that they needed I had already sent. I called them and spoke to someone on the phone and he was very condescending to me. he told me that I didn’t want to do the work. He told me that if I don’t do the work, they will deny my claim. I told him that as far as I was concerned, I did do a lot of work I spent several hours over a few days, gathering documents, making copies and sending them to him. I told them that I did do work. he just kept repeating exactly you need to do the work or we won’t approve your claim.

Was easy to use and complete.

Easy to review plans and was very reasonably priced despite my husband having a preexisting medical condition. Customer service was extremely patient and helpful.

I submitted claim via email 2 weeks ago and received NO acknowledgement.

Customer service the worst I have ever experienced.

Getting back to a client after 17 days from the sent email is not acceptable.

I got an answer to my inquiry once I was already back from my trip.

Looking forward to completing our claim for trip interruption. We are waiting for receiving a per-diem cost from Odysseys Unlimited to complete the claim.

The phone numbers with which I was provided were not correct.
Using my policy number, I was not able to register on line with the claims processing site nor file a claim through that online portal, as described in the policy document. I had to make 4 phone calls and wait on hold a long time in order to receive instructions to open the claim.

Most of the medical service provide did not recoginize the travel insurance that we bought from you. We are not able to use the insurance.