WorldTrips Travel Insurance Reviews

Initially ran into a problem with setting up a claim as I had incorrectly used the incorrect policy number. I contacted Atlas and they emailed me the paper version which I manually filled out and mailed. I appreciate that they emailed me confirmation that it had been received. Two weeks later I received a check in the mail with my refund.
Excellent outcome.

We changed our dates slightly and went with a different provider. It was a bit of a challenge to get the policy changed, requiring quite a bit of documentation and e-mails. The initial call with customer service was fine but she had to refer us somewhere else. Being unsure if the change would be accomplished, I purchased an additional policy when I bought our plane tickets to be sure we had direct medical coverage. Luckily, we did not need to use any insurance on out trip, so I cannot comment on how claims are handled, which is, of course, the key to any insurance.

I had a bit of an issue trying to get to the right department to adjust my policy. But once I did, the woman I spoke with was very helpful.

I just filed a claim yesterday; 1 piece of my luggage was delayed for 5 days so I had to purchase some clothes and shoes.

I didn't get my full set of policy documents until I called WorldTrips. Wasn't a big deal, but could have become problematic if I didn't catch it in time for my trip.

The 24 hour assistance line was easy to access and I spoke with a very nice lady. I was transferred to claims when I had a question regarding refunds, this women was rude and very unhelpful with me. When my claim is filed I certainly hope that the claims department will be more transparent and helpful in trying to resolve this matter.

I think I filed a claim but it was confusing. When I called the customer service number the gentleman was nice but transferred my call. This person was for medical, and although very competent, wasn’t this person’s responsibility. I’m still not sure if a claim was initiated. Can someone email me at bswenty@yahoo.com

Thank you,

Brian Swenty

Quicker response times or more staff for claims handling