WorldTrips Travel Insurance Reviews

Flight was cancelled out of rapid city due to a blizzard

We have two consecutive flight cancellations on our outbound flight resulting in missing two days of our tour. This is estimated at a loss of $2700. We had to hire a driver for $250 to drive us to wear the tour was located 2 hours away from the airport. On the return flight the airline once again delayed the return flight such that we would have missed our connection to the US bound flight so we had to buy tickets on another airline for $800 dollars to make that flight. When I called the World TRIP emergency # they advised me that I should keep all receipts for the extra cost and file a claim on our return. No offer of other assistance offered. When we returned home I called WORLD TRIPS and they said that I must file a claim with the airline first and then once that claim was adjudicated to file a claim with WORLD TRIP. I haven't gone back to read the policy terms but didn't think that this WORLD TRIP was secondary to other sources of recovery. So at this point I have not had a positive experience with this policy. Whether we recover our losses remains to be seen.

Signing up a policy was straight forward. Four days into our trip in Vietnam, My wife and i both contracted Covid-19 and had to isolate ourselves for six days. To gain a better understanding of our claim eligibility, I contacted WorldTrips 24 hours assistance hotline. When i noticed the phone number not appear to be toll-free, the subsequent calls were the Inside-US number. (It turned out that my phone carrier did not charge me for these calls.). The advices received over the phone were helpful but largely were US based meaning things work differently in other countries. For example, video call with a Vietnam doctor is not common. Instead, the doctor came to our place to examine our self-test results and wrote a prescription on a form which is in Vietnam language. Fortunately, the doctor was able to write his prescription in English mentioning it was for Covid treatment.

The trip was interrupted and we took the first flight available to return to the US soil. At time of writing, my claim was pending.

I spoke to World Trip and they said they were going to contact me through email about cancellation of this policy, because it turned out I did not need it.
I still have not received an email from world trip.
The customer service lady took the claim, my email, phone number, and story, however, I’ve not received any email from World Trip.

We, myself and my partner did not need to use the trip insurance on our road trip. Therefore, we give it an "unrated" review.

I am unsure how things will go

I was in SLC airport when I was notified that my connecting flight from Amsterdam to Milan was canceled. I called customer service to get help with finding a better connecting flight than what the airline had changed me to. The agent who answered couldn’t help me & had to pass it on to the travel department for them to get back to me. I needed help then, not 10 hrs later after I landed in Amsterdam when I got an email reply from the travel department. The response help was too late.

All good

Was given 3 incorrect email addresses. It was a hassle getting my policy updated.

I submitted a claim weeks ago and haven't heard anything beyond a standard "We are experiencing a high volume of claims and claims will be processed in the order received" email. They use a third party site to process initial claims so it feels very scammy to hear nothing.