WorldTrips Travel Insurance Reviews

The service was excellent. The help was also superb.
Thank you

I ordered my insurance through you with a company called world nomads. When I received my policy, it did not have their name on it. I called Squaremouth to ask why, and they told me they contracted out the medical portion of the policy with this other company. When I had to make a claim, I called World Nomad, and they said the information I was given is false, and that you are illegally using their name, and have no affiliation with them!

I forgot to put a beneficiary initially and sent in a request to add one. This was done quickly and efficiently letting us relax and enjoy our vacation knowing that things would be handled if needed.

I considered filing a fraud complaint with the state's attorney general, because these people make it virtually IMPOSSIBLE to file a claim. I needed emergency eye surgery while in Paris. HCC's emergency phone line is answered by a bank, to whom they outsource service. It took multiple international calls to get to the right person who, to be fair, did the pre-authorization quickly. To submit the claim, first I had to print out paperwork (finding a printer while in Paris.. very difficult). To file a claim for the follow-up visits, I had to print out, photocopy and mail over 12 pages of paper from Paris to the U.S. When after 3 months I had heard no reply, I made a couple more international phone calls to learn that they had lost the paperwork and it all had to be re-submitted. (I had to call Squaremouth to find a number; there is no way to reach a live human using the numbers on their website. Squaremouth, happily, provided quick and friendly service.)

I took photos of all the paperwork, condensed the files because there were so many and emailed them all per instructions to HCC, but they rejected that set for being jpeg format and not pdf format. This was not mentioned on their website, nor did the person I talked to say a word about document format. I had to file the second set of paperwork FOUR MORE TIMES before they were satisfied, including sending one form their own instructions said to not send. This was over a month ago. I have received a check for part of the claim, but I also got an email from them a few days ago saying they were starting to process the claim. Infuriating, and incompetent to a point where I wonder if the obstacles were put in place to discourage the filing of claims.

I would really like to speak to the insurance regulators in their home state to blow the whistle on these people. Their service is so bad, it rates as fraudulent as far as I'm concerned.

Many rules regarding pre-certification and many things not covered. Also paperwork is burdensome. I haven't filed a claim yet so my current review may not be accurate.

I didn't quite like this insurance policy because I emailed someone regarding how I should visit an optometrist and how to file a claim, but no one responded. I paid for insurance that wasn't easy to use. This is why I am not renewing.

I did not file a claim with this insurance company. I only purchased this insurance for primary medical coverage and evacuation purposes. Because my insurance carrier does not cover out of the USA medical costs, I wanted to make sure I had coverage in case the unforeseen emergency happened while traveling. It is also important to think of getting evacuation coverage in case you are traveling to third world countries where adequate medical services may not be available, and you need to be transported to another location. Through Squaremouth I was glad to find coverage which provided for both these needs.

After I purchased the policy, there was a disclaimer about payments to residents of California. This was not indicated AT ALL in the policy description prior to purchase. I had to call customer service and the person explained that if the underwriter went bankrupt, HCC would not be liable to pay claims in CA. An unlikely event, but something that should have been disclosed in the description of the policy. I would have probably purchased a different policy had I known.

We purchased the policy in last Sept. There was an accident occurred shortly after so we called HCC for pre-approval. The staff on-call adviced us to go to a nearby in-network provider, and informed us policy should cover. However, the staff failed to reveal important details: accident occurred too soon may be declined, otherwise we as a customer would try avoid X-ray-s if possible.

Today after trip ended, we called the HCC and they told us they decline this because accident happened too soon since purchase the policy. The customer support (Jeff) just simply stressed the point that "accident happened too soon," without showing any sympathy that we could have avoided this if HCC informed us up-front at our pre-approval stage.

This is not responsible for customer if pre-approval department and claim handling department do not talk to each other: one keeps making promises, the other rejects afterwards.

And I searched this HCC through Squaremouth. I think I did another provider last year through Squaremouth and experience was good. It is unfortunate that Squaremouth disappoint us this time.

Mexican hospital would not accept direct-bill and had never heard of HCC, despite being listed as a direct-bill hospital. HCC has not paid claim almost 3 months after the date of service, when all docs were submitted within a week of service. HCC has indicated that they will not pay emergency claim. I would not recommend this company.