WorldTrips Travel Insurance Reviews

Called world trips to see if I can make changes to my policy.
Unfortunately, they were closed on the weekends. Kind of strange for a trip insurance I would say.
Left a message never got a return phone call
Seems kind of strange for trip insurance to be closing the weekends and your call and don’t return your call. We’ll never use again. Beware

I had made a mistake in the date of the travel and noticed it after payment. I contacted and my date were adjusted with no penalty. thank you.

Their claim process is cumbersome and inefficient. The third party vendor they use to handle claims has a customer portal that does not work and after repeated attempts to resolve the login issues I gave up. They only send out letters via mail which is ineffective when you are on travel, resulting in further delays. Why they don’t send document requests via email, which is more efficient, further degrades the quality of their customer service.

I had an issue with the policy before my trip date because I had purchased on policy, but my travel partner lives in a different state. The service I received from the company regarding this matter was excellent. Luckily I did not have to file any claims, so I cannot speak to that.

We had to cancel our trip when my husband had an injury about a month before departure. Fortunately we were fully reimbursed by World Trips for our nonrefundable expenses. We filed the claim through the World Trips website and received the reimbursement about 3 weeks later. It was a straightforward process, no phone calls required, simply followed the instructions on the website. Will definitely use World Trips again.

Website is easy to navigate and customer reps are outstanding in friendliness and ability to answer questions.

i am currently going through the claim process. Rather than filing a claim online, I'm sending them emails with attachments.

I had to cancel my trip due to my sister having back surgery. The claim was easy and quickly resolved. They paid me for the plane ticket even though I got an extension with the airline, because I don’t think I will be able to use the ticket before it expires due to vacation availability at work.