Aegis
Overall Rating 4.06 out of 5
Overall Rating 4.06 out of 5 1,016 Reviews Since 2013

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 20, 2023
    Sharon from CA Verified Squaremouth Customer

    It is an easy efficient way to choose travel insurance.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 19, 2023
    Tanya from NY Verified Squaremouth Customer

    I was told that I couldn’t start an interruption claim until after I returned from my trip. This was inaccurate information

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 19, 2023
    Camilo from SC Verified Squaremouth Customer

    Never send my policy as requested. They promised I’ll get it.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 18, 2023
    Kathleen from NM Verified Squaremouth Customer

    I contacted Aegis by email after my husband took a fall and fractured his arm. They were prompt and supportive. Now that we are home, I have no reason not to expect to receive that same service as we file our claim.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 12, 2023
    Steve from CO Verified Squaremouth Customer

    Upfront (pre-trip) experience was great.
    Customer service during a medical emergency by one team member while on the trip was great.
    Post-trip claim experience has been a nightmare. The family working on a claim has been met with nothing but misinformation, changing expectations, and run-around from your team and is extremely frustrated.

    At this point we would be EXTREMELY unlikely to use you for our upcoming trips.

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    3 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 6, 2023
    Judy from NJ Verified Squaremouth Customer

    It was fine. I'll be happy to use you again.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    August 24, 2023
    Brian from TN Verified Squaremouth Customer

    Quick, affordable and easy to obtain my policy. Unfortunately our return trip was interupted with flight issues and no baggage access. In the process of filing a claim and so far customer service has been great!

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    13 out of 13 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    August 11, 2023
    David from MD Verified Squaremouth Customer

    Opened claim and waited two weeks for Aegis to request further info related to claim. There didn’t appear to be online means to directly upload info so initiated thru a ‘contact form’ and two weeks later got email requesting details/supporting docs. I sent all info in email with supporting pdf attachments. Then after two weeks later Aegis redirected to Zurich (their 3rd party underwriter). I received email from Zurich that I needed to resubmit same info on Zurich’s claim forms.

    Did receive notification at around 7-week point from Zurich that claim process was completed and a check was being issued. Then got check in 7-10 day period as promised.

    About 7-weeks in total to receive my reimbursement and required extra steps since Aegis passed off claim processing. Annoyed with inconvenience/inefficiency of extra steps but eventually got my money.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    August 7, 2023
    Laylee from CA Verified Squaremouth Customer

    Unfortunately we had a medical issue on day one of our trip and again at the end. My claims were initiated quickly and they communicated with me during our trip as to the required documentation. I am so grateful they were there to help me.

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    18 out of 18 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    July 30, 2023
    Judith from AZ Verified Squaremouth Customer

    This policy was ok, the last time we tried to use a policy everything was denied due to Covid, then the company realized it was not our fault and let us use our policy for a trip that had been cancelled for the past 3 years.

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    10 out of 10 people found this review helpful