Aegis Travel Insurance Reviews

Thank you for your feedback. After reading your review, we personally connected with you to better understand your experience and were grateful for the opportunity to speak with you directly

We understand how frustrating it can be when part of a claim is denied or takes longer than expected. While the early check-in expense felt connected to your delay, it fell outside the covered time period under the policy. We recognize this can be confusing and truly value your perspective.

Since additional documentation was required in this case, it extended the processing time. We appreciate your patience and were happy to hear you were generally satisfied with the outcome.

It was a pleasure speaking with you, and we’re grateful for your thoughtful feedback.

Thank you for your thoughtful review! We're sorry to hear about your trip interruption but glad our team was able to support you promptly and guide you through the claims process. We understand it can be frustrating to wait on documentation from third parties; however, submitting all documents together helps avoid processing delays. If there’s anything more we can do to assist, please don’t hesitate to reach out. We’re here to help you every step of the way!

Thanks so much for taking the time to provide this feedback! We completely understand the waiting can feel frustrating, especially after dealing with lost luggage for several days. We want to reassure you that we’re ready to move forward as quickly as possible.
On 4/27/26, our team emailed you the claim form along with a checklist of the required supporting documents. Once we receive your completed submission, we’ll review it and determine reimbursement based on your coverage. If you have any questions while completing the form or if anything is unclear, we’re more than happy to help. You can reach out to us directly at (800) 498-9540.
Our goal is to make this process as smooth and stress-free as possible, and we truly appreciate the opportunity to assist you. We look forward to receiving your information soon and taking great care of the rest!

Thank you for sharing your experience. We’re glad to hear your claim was approved and that our team was courteous throughout the process. That said, we sincerely apologize that the timeline did not meet your expectations.

This claim took longer than usual due to higher claim volume at the time, as our standard processing timeframe is typically one to two weeks after all documentation is received. We understand how important timely resolution is, and we regret the delay in this case.

To help prevent situations like this going forward, we’ve continued to invest in efficiencies such as our online claim intake, which eliminates the need for traditional claim forms, speeds up reviews, and often enables instant payment upon approval. Many customers who use this option experience significantly faster outcomes.

We truly appreciate the feedback. It helps us continue improving, and we thank you for trusting us to protect what matters to you.

Thank you for your review, and welcome home. We’re sorry to hear that both of you needed to visit the shipboard medical center during your trip. We hope you’re both feeling better and were still able to enjoy the remainder of your cruise.

A member of our team will be reaching out shortly to assist you in initiating a claim for your out-of-pocket expenses. If you have any questions or need further assistance in the meantime, please don’t hesitate to contact our Customer Service team at (800) 498-9540 (toll-free).

Thank you for your feedback! We’re glad to hear our team was able to assist you with changing your travel dates and make the process effortless. We appreciate you choosing Aegis Insurance and are happy everything worked out smoothly for your trip.

Thank you for your review.

The Proof of Loss claim form has been mailed to you and should arrive shortly via USPS. If you have any questions or need assistance completing the form, please feel free to contact our Customer Service team at (800) 498-9540. We will be happy to assist you.

Thank you for your review! We're glad to hear you had a good experience. We appreciate you choosing Aegis and hope to assist you again in the future.