0.2% (158) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
686
4 stars
239
3 stars
151
2 stars
67
1 star
91
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
69,020
Since 2013
MONTHLY SALES
1070
Average Monthly Sales Since 2013
REVIEWS
1,234
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,234 Reviews Since 2013
Customer Reviews for Aegis
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I contacted Aegis in reference to a damaged luggage claim and it has been a complete run-around and they do NOT take responsibilty. They want me to contact the Airline for them to resolve the issue.
Response From:
Aegis:
Janet Garces
Response Received:
November 4, 2024
We’re sorry to learn, Carlos, that your luggage was damaged while in the custody of the airline. We are happy to initiate a claim for you. Please understand it is necessary to provide a copy of the Property Irregularity Report issued by the airline, and its final determination. This information was shared with you when you contacted our office on October 18, 2024.
Should you have any questions or concern, please feel free to reach out to our Customer Service team at (800) 498-9540.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
November 1, 2024
Joan from AZ
Verified Squaremouth Customer
I fell and fractured my pelvis in August and had to cancel my trip. Aegis was easy to work with, they sent a claim via email to fill out and then file. I filled out my portion, had the doctor fill out his and filed the claim with Aegis. Within weeks they had responded in the affirmative and ok'd my claim.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
October 31, 2024
ROBERT D from MA
Verified Squaremouth Customer
A very simple process! You made this as easy as could be.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
October 25, 2024
George from FL
Verified Squaremouth Customer
Your agent made clear what coverage we had and made sure we understood what was covered. It was easy to bind coverage.
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
October 23, 2024
Arthur from CO
Verified Squaremouth Customer
satisfied, thank you
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 2 out of 5
Policy:
Go Ready Choice
Review Received:
October 23, 2024
Roger from OR
Verified Squaremouth Customer
Filed a cancellation report before embarking over 3 weeks ago and have not heard from them since? Still waiting! Will pursue for a answer shorty.
Response From:
Aegis:
Janet Garces
Response Received:
October 23, 2024
Thank you, Roger, for your review. Our records indicate your claim was settled last week. Your settlement check will be mailed via USPS to the address on file. I’ll request to have the Explanation of Payment resent to your email. We hope you will consider Aegis once again, for your future travel insurance needs.
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3 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Choice
Review Received:
October 22, 2024
Ruth from CA
Verified Squaremouth Customer
Process worked well once I figured out who to call and get the right policy number. It took longer than I expected to get the final claim approved and a check sent (I think it took 4-6 weeks). Otherwise I was pleasantly surprised at how easy the claim process was.
Response From:
Aegis:
Janet Garces
Response Received:
October 23, 2024
Thank you, Ruth, for your review. We’re pleased you found the claim process easy. For future reference, please remember to review the Summary of Benefits, you will find both your policy number and the contact information for filing a claim, in addition to Customer Service and Emergency Assistance, should you need them. We hope you will consider Aegis again for your future travel insurance needs.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
October 22, 2024
Noelle from PA
Verified Squaremouth Customer
Unfortunately, we had to cancel our trip. We are in the process of filing a claim.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
October 17, 2024
Louann from CO
Verified Squaremouth Customer
Aegis 24 hour assistance was very responsive in opening my claim and sending me the claim form.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
October 13, 2024
Anonymous from CO
Verified Squaremouth Customer
Appreciated
1) the ease of comparing different companies and policies.
2) the professional knowledge and help of Squaremouth service reps.
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2 out of 2 people found this review helpful