Overall Rating

0.3% (183) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1135
4 stars

353
3 stars

185
2 stars

73
1 star

110

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

56,600

MONTHLY SALES

2464

REVIEWS

1,902

Overall Rating

Customer Reviews for IMG

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

1,902 Reviews Since 2005
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Filed claim

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
February 26, 2019

Marlys from NM Verified Squaremouth Customer

Just mailed my forms yesterday. You should get them this Thursday. Thanks.

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0 out of 1 people found this review helpful

Rating 2 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
February 24, 2019

Peter from TX Verified Squaremouth Customer

I have filed a claim because I could not go on the cruise due to deterioration in my illness. I have been in contact with itravelinsured on at least 6 occasions to see what has been happening and I am told the claim went to their Carrier, US Fire. Insurance . I feel helpless and frustrated since its been almost 3 months since my filing and I am still waiting..

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11 out of 11 people found this review helpful

Rating 4 out of 5

Policy:
Patriot America

Review Received:
February 20, 2019

Ben from Guatemala Verified Squaremouth Customer

I had a post- travel concern. There was no wait to talk to a representative. Whose assistance quickly answered my questions.

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4 out of 7 people found this review helpful

Rating 4 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
February 16, 2019

Johnnie from AL Verified Squaremouth Customer

I chose iTravel because of what it covered and the cost. I will definitely consider iTravel for my next trip.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel LX

Review Received:
February 13, 2019

Dorothy from CA Verified Squaremouth Customer

Always outstanding and professional help from Aidan👍👏🎆‼️

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0 out of 0 people found this review helpful

Rating 3 out of 5

Policy:
Patriot America

Review Received:
February 11, 2019

Asim from India Verified Squaremouth Customer

Request for an early settlement of my claim

Review Updated: 03/11/2019

The Claim is not settled as yet.

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19 out of 23 people found this review helpful

Rating 3 out of 5

Policy:
iTravelInsured Travel LX

Review Received:
February 10, 2019

Montana Sage from MT Verified Squaremouth Customer

I purchased CFAR (cancel for any reason) coverage from iTravelInsured for a substantial premium above what the other coverages alone would have cost me, yet none of the invoices or paperwork I received prior to departure and when filing a claim mentioned that coverage. I was uneasy about that so I contacted customer service as soon as I received my declarations page and they assured me that I did, indeed, have CFAR coverage. When submitting my claim for CFAR, again no mention of CFAR on the form I was asked to use, so I wrote it in separately. I submitted my claim after struggling with Delta to get (never did get after 6-7 calls and one email request) what was asked of me in the claim form ("Statement from common carrier...indicating if any refund, reimbursement, credit, and/or voucher was issued.") I received an email confirmation that my claim and supporting documents had been received January 31 but I have heard no word since. I will withhold any possible referrals to iTravelInsured until I see how they process my claim.

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3 out of 4 people found this review helpful

Rating 4 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
February 7, 2019

Nancy from NV Verified Squaremouth Customer

Have not heard on my claim yet for money refund forvmissed tour due to illness

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3 out of 5 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
February 4, 2019

robert from CO Verified Squaremouth Customer

Received a check for the proper amount of the claim three weeks after submission. Very satisfied