Tin Leg Travel Insurance Reviews

Daughter was traveling in Europe and had bed bugs in one of her hotels. She was already checking out so didn't need assistance moving nor did she need medical attention. So she had no eligible claims but your customer service offered "concierge" service to help arrange for her clothes to be laundered at her next hotel. This was a very nice touch going above and beyond the "contract". Great job! We will use you all for our future travel needs!

I got sick while in Russia. Called the Squaremouth international number, advised of my problem, and was told to go to the Russian clinic for treatment and file a claim upon my return. Everything went smoothly. Filing the claim was easy, and I am now awaiting action upon it. Everyone I dealt with was friendly and professional.

Thankfully, no problems! I am a first time user.....found it easy and convenient to obtain the insurance. Reasonable premium. I did not have to make a claim so my "dealings" with Tin Leg so far have been very limited....Would I useTin Leg again? Why not?

Need to file a claim for a cancel flight on my return. Talked with customer service to make sure it was covered. Waiting on credit card statement for all of my receipts. Customer service was very helpful.

Process was easy. Claim process was efficient and employees were knowledgeable and helpful. Claim result was fair.

Outstanding product and customer service

MY CLAIM WAS HANDLED PROFESSIONALLY AND PROMPTLY. I WAS VERY HAPPY WITH THE PROCESS AND COMMUNICATION FOR EACH STEP BEFORE MY CLAIM WAS FINALIZED. THANK YOU.

great to have back up security even though we fortunately did not need your services.

Extremely professional team in customer service, specially chat on-line. Well versed in their policy for guidance. My claim was handled expeditiously without any frustration.
I would recommend SquareMouth without any hesitation.

This was our first time to claim travel insurance so we were new to the process. We had to file a claim because my wife tore her hamstring tendon on Tuesday, one week before our trip was to commence. Our doctor told us that Thursday after 2 MRIs that she could not travel. I contacted Tin Leg Thursday evening and left a message figuring I would hear back during the day Friday. However, Tin Leg customer service called back Thursday evening and took the information to start the claims process. Over the next four weeks it required about 4 emails between me and Tin Leg, and direct emails between our doctor and our travel agent to Tin Leg to furnish the documentation Tin Leg required to process the claim. I like the way Tin Leg customer service responded to my emails and requests for guidance through the process. And their promptness in returning phone calls. From the Thursday I first contacted Tin Leg until I received a check for our insured amount took 5 weeks, which I think is pretty responsive given the documentation required.