Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,737
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AVG. MONTH
8,516
Total Reviews
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SINCE 2014
5,333
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,333 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3860
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Standard

    The customer service representative was very knowledgeable and helpful . It was super easy to buy the insurance on line and many to choose from, depending on what you were looking for. I will definitely use this company again when I am traveling overseas.

    Maia from WA
    Review Received: August 10, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Very easy to manage online, I appreciate that. I needed to make an adjustment to my coverage after I purchased plane tickets and it was easily handled.

    Pamela from CA
    Review Received: August 8, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    I had to cancel my trip due to medical reasons and filed a claim. The initial contact was prompt and the followup phone call was on time. It was very clear as to what documentation was needed. I submitted it, the claim approved and received a refund in a little over a week. I feel this was outstanding service. I've had to deal with other insurance companies which was clear frustration. Thanks for the outstanding service.

    Joanne from OH
    Review Received: August 6, 2018
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    17 out of 17 people found this review helpful
    Tin Leg policy: Luxury

    We bought the medical/evacuation insurance from Tin Leg via the SquareMouth website for our 6 week vacation in Europe. The process was extremely easy and the cost very reasonable. Unfortunately, we had a 2 days delay in Newark due to bad weather and missing our connecting flight to Paris to connect with our Portugal tour. While we did not buy the trip cancellation policy, our Tin Leg medical/evacuation policy does provide some limited trip interruption coverage. The claim process was extremely easy and within a few days our claim was settled! We were glad we bought the Tin Leg policy! Highly recommended.

    HA from TX
    Review Received: July 31, 2018
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    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    The agent I spoke with in purchasing this product was very helpful and took only a very few minutes of my time to complete the transaction. I definitely will be interested in using them again.

    Gracie from LA
    Review Received: July 29, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I had an excellent experience with Tin Leg. I filed a claim, but then needed to cancel the claim and they were accommodating throughout the entire process!

    Sydney from NY
    Review Received: July 24, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Tin Leg was fast and friendly in their handling of our claim. We received a check within two weeks of initial filing. We will definitely be using them in the future. Very satisfied.

    Lauren from NC
    Review Received: July 23, 2018
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    We are so impressed with the underwriters/Tin Leg reps and their “can do (or we’ll figure it out!)” attitude & assistance. Six months after purchasing a policy for 2 individuals, we had to change travel dates for both individuals...who were now traveling on separate schedules, but ending up in the same location. Tim Leg worked with us to revise our dates and make sure we were covered, and it ended up not costing us a dime more. Thanks Tin Leg...love the great service so much that we intend to use you again on our big trip to Patagonia in 2019!

    Julie C. from CO
    Review Received: July 22, 2018
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    I fortunately did not have to make a claim but I feel very comfortable knowing that Tin Leg will help if I need it.

    Thank you V

    Victoria from WA
    Review Received: July 22, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Communication with Tin Leg was polite, timely, and very helpful.

    Roberta from WA
    Review Received: July 15, 2018
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    3 out of 4 people found this review helpful