WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Waiting for claim review submitted 2/27.
I was rushed to the hospital 3 days before I needed to start traveling to go on my cruise. Blood clots in lung and leg. So I started to work on the claim and it was very confusing and seemed no one really wanted to help me. I was overwhelmed with everything going on and could have used a friendly ear and got the opposite.
I had a bag that was lost/stolen and needed guidance to complete a claim.
Hello Kellie, thank you for leaving a review. We are sorry to hear that your bag was lost/stolen, and we understand how frustrating that can be. We are glad that you had a positive experience with us, and were able to receive the guidance that you needed. Thank you for choosing WorldTrips!
The customer service rep was friendly and helpful. The online claim form is cumbersome and hard to complete, but I managed it in the end. Let's see what happens with resolution of the claim.
Hello Patricia. Thank you for taking the time to share your feedback. We are glad that you had a friendly and helpful experience with our customer service. We are sorry to hear that you had difficulty filling out the online claim form. We truly value your feedback and would love to hear more about what specifically could have been improved; if you feel inclined to share more details, please send us an email at reviews@worldtrips.com. Thank you for choosing WorldTrips.
I have damaged luggage and a few things in my luggage got damaged when being transporting
Then 2 medical claims
While on ship
Hello Justin. Thank you for sharing your experience. We are sorry to hear that your luggage was damaged while traveling. If you have any questions or concerns, please do not hesitate to contact our customer service at (800) 605-2282. Thank you.
Buying the policy was seamless, but we would have liked a simpler explanation of what to do if there was an issue. We had to call and speak with a rep, who told us the first thing to do was go to a doctor for a note about the ear/head cold that our person was experiencing. It sounds easy, but we didn't know you would have needed that if our person couldn't get on the plane. We assumed that someone having to get the next flight would only be done if they were having an issue.
Hello Lisa. Thank you for taking the time to share your experience with us. We’re sorry to hear that the person you were traveling with experienced an ear/head cold, and we hope they are feeling better. We truly appreciate your feedback, as we are always looking for ways to improve our customers’ experience. Thank you for choosing WorldTrips!
I like the comparison feature on your website. I also liked being able to tailor my specific needs to a policy & only paying for what I wanted to cover.
Hello Audrey. Thank you for leaving a review. We are glad to hear that you found the comparison tool on our website to be helpful, and that you were able to purchase coverage that met your needs. Thank you for choosing WorldTrips!
the claim was submitted on November 10. Six weeks later I am still waiting for a response.
Hello Zechariah. Thank you for leaving a review. Please note that it may take 30-45 days from the date a claim and all required documents were received for it to be processed. Claim status can conveniently be checked 24/7 by accessing our Member Portal online. If you have further questions, our Customer Service team is available to help at (800) 605-2282 and we will be happy to assist you. Thank you.
Was on hold a long time before I got a live phone rep.
Hello Joy. Thank you for bringing this to our attention. We strive to meet our service levels daily and remain committed to delivering a reliable, positive experience for all of our customers. We wanted to remind you that a chat service is available on the website, which may be more accessible and a timely option for support when we are experiencing high call volumes. We hope that you consider using our services again. If you have any further questions, please reach out to us at reviews@worldtrips.com. Thank you.
World Trips staff were professional and helpful. The process was well described and clear. It was also timely which was appreciated. Thank you!
Hello Tish. Thank you for writing a review. It is wonderful to hear that you had a positive experience with us, from the professional and helpful staff to the clear and timely process. Thank you for choosing WorldTrips!