Compare WorldTrips Plans in Just A Few Simple Steps
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
I have damaged luggage and a few things in my luggage got damaged when being transporting
Then 2 medical claims
While on ship
Hello Justin. Thank you for sharing your experience. We are sorry to hear that your luggage was damaged while traveling. If you have any questions or concerns, please do not hesitate to contact our customer service at (800) 605-2282. Thank you.
Buying the policy was seamless, but we would have liked a simpler explanation of what to do if there was an issue. We had to call and speak with a rep, who told us the first thing to do was go to a doctor for a note about the ear/head cold that our person was experiencing. It sounds easy, but we didn't know you would have needed that if our person couldn't get on the plane. We assumed that someone having to get the next flight would only be done if they were having an issue.
Hello Lisa. Thank you for taking the time to share your experience with us. We’re sorry to hear that the person you were traveling with experienced an ear/head cold, and we hope they are feeling better. We truly appreciate your feedback, as we are always looking for ways to improve our customers’ experience. Thank you for choosing WorldTrips!
I like the comparison feature on your website. I also liked being able to tailor my specific needs to a policy & only paying for what I wanted to cover.
Hello Audrey. Thank you for leaving a review. We are glad to hear that you found the comparison tool on our website to be helpful, and that you were able to purchase coverage that met your needs. Thank you for choosing WorldTrips!
the claim was submitted on November 10. Six weeks later I am still waiting for a response.
Hello Zechariah. Thank you for leaving a review. Please note that it may take 30-45 days from the date a claim and all required documents were received for it to be processed. Claim status can conveniently be checked 24/7 by accessing our Member Portal online. If you have further questions, our Customer Service team is available to help at (800) 605-2282 and we will be happy to assist you. Thank you.
Was on hold a long time before I got a live phone rep.
Hello Joy. Thank you for bringing this to our attention. We strive to meet our service levels daily and remain committed to delivering a reliable, positive experience for all of our customers. We wanted to remind you that a chat service is available on the website, which may be more accessible and a timely option for support when we are experiencing high call volumes. We hope that you consider using our services again. If you have any further questions, please reach out to us at reviews@worldtrips.com. Thank you.
World Trips staff were professional and helpful. The process was well described and clear. It was also timely which was appreciated. Thank you!
Hello Tish. Thank you for writing a review. It is wonderful to hear that you had a positive experience with us, from the professional and helpful staff to the clear and timely process. Thank you for choosing WorldTrips!
I would never purchase a policy from WorldTrips again. They were an absolute nightmare to deal with regarding our claim when we returned from our trip. We both got terribly sick during our trip and essentially submitted for Trip Interuption. The number of back and forth emails and attachments was off the charts, and there is no way to speak to anyone. Everything is done via email and when they first denied the claim, they provided no explanation as to why. When I repealed, it was finally paid but it took easily 7-8 weeks to get there. I threatened to involve Square Mouth but did not have to.
Hello Susan. We are sorry to hear that you got sick while traveling and sincerely hope that you are feeling better. We believe there may have been a misunderstanding regarding your claim; we have sent you an email with more details to help clear up any confusion. If you have any further questions or did not receive this email, please contact us at reviews@worldtrips.com. Thank you.
I had delayed baggage for 48 hrs and had to buy stuff that I needed for my mom’s wake and funeral. Completed docs last Nov 23. They said wait for 30-45 days.
Hello Jennifer. We are sorry to hear about the loss of your mother, and we extend our condolences. We are also sorry to hear that you experienced a baggage delay while traveling. Please note that our standard claim processing time is 30-45 days after receiving all requested documents. Once the claim is finalized, an Explanation of Benefits will be sent showing the outcome of the claim. You can always use the Member Portal to stay up-to-date on claim processing status. If you have any further questions or concerns, our customer service support can be contacted at 1-800-605-2282 or you can email us at reviews@worldtrips.com and we will be happy to assist you. Thank you.
The claim process is long and complicated.
Hello Tu. We are sorry to hear that you felt the claims process was long and complicated. Please note that to ensure that our office is adjudicating your claim per the terms and conditions of your purchased policy, we must request all relevant information related to the claim. Additionally, our standard claim processing time is 30-45 days. If you have any further questions or concerns, please email us at reviews@worldtrips.com and we will be happy to assist you. Thank you.
Had to cancel due to death of our granddaughter. Still waiting for a death certificate to file for a refund. Did not go on the cruise. I did cancel it with Carnival, about a week before sailing.
Hello Maureen. Thank you for taking the time to leave a review. We are so sorry to hear about the loss of your granddaughter; please accept our deepest condolences.