IMG Travel Insurance Reviews

The customer service was hard to contact. Hold time was long and tedious. They really did nothing

Have not heard back from the claims department.

The submittal of the claim was confusing since it was for "other" reasons
The submittal format process was not adopted for "other reasons.

I didn't have to file a claim, but the agent was very helpful when I purchased the policy before my trip.

IMG has been very difficult to resolve our claim with. I provided everything required and they would ask for more and sometimes the same info that was already sent. I have been working on it for 3 months.

I purchased the insurance for my daughter who lives in a different state, i also purchased insurance for my daughter-in-law and me who live in Arkansas. Due to an illness of my daughter’s child she was unable to join us on our cruise,
My daughter assembled the claim material which is being processed.
At age 85 I have purchased many travel insurance policies over the years. This is the first time to file a claim. Thank you for your efficient and timely response. I hope to travel a few more years and will certainly consider using IMG Travel insurance again.

Thank you,

Gwen A. Stephens

24 hour service line was helpful. We’ll see how helpful she actually was when my claim is processed and paid. :-)

We have submitted a claim and are still waiting to hear back from IMG

We were unable to go on our trip as my travel partner broke her foot prior to the trip. I submitted the required documentation and received reimbursement within a few weeks. I was very pleased with the process and outcome.

I am working on the claim forms and will send them soon. However it was very difficult finding the proper form to use and I had to repeat myself several times explaining the type of claim I had. I do not like giving my bank information out so I will be using my pay pal account for the extra protection.

My pre departure is rated a one as I had to manually create an account and download my policy. I am one of those people who like to read contracts.