Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
We will have to wait and see. I submitted two claims and one appeared right away but the other took quite some time and is still not showing up on the website, though I did receive an email acknowledging receipt.
Filed a claim and got a claim number. Claim was canceled and I had to resumbit all of the paperwork.
IMG did not provide medical evacuation glight that was requested.
none
My experience thus far has not been the greatest. I was in Israel when war broke out. I tried to get in touch with the office to extend my insurance and did not get a response. I emailed and it was kicked back.
I am still waiting for someone to call me back so we can review and place a claim for incurred expenses.
I can be reached at 347.231.3599
Very easy to navigate website. Compared prices with other brokers and Squaremouth was the best. I called to ask a few questions prior to purchasing a couple policies. Then after purchasing, a few weeks later I had to make several changes prior to my trip. In ALL instances they were accommodating, professional, and easy to understand. All change requests were easily made. This was the second trip I've used them and each time I bought four different policies and it couldn't have been easier. Great experience!!
Claim form sent in no response from insurance company that it was received
THEY FIRST ASKED FOR A LETTER FROM THE DOCTOR TO UPLOAD TO WHERE ??? THEN TO HAVE THE DOCTOR FILL .OUT A FORM. THIS IS CRAZY. MY ONCOLOGIST (I BELIEVE) DOESN'T HAVE TIME FOR ALL THIS .
IN THE FUTURE I WILL STAY AWAY FROM SQUARE MOUTH .
IMG OWES ME $1635.00
IMG and its staff were very helpful while filling out the claim form. However, I must say that the claim and attachments were somewhat difficult to navigate online. I was originally told it had to be done online but was later advised that I could have filled it out manually and sent it all the required documents to them which would have been much easier. That being said once they received all the requested information, they settled the claim in about 7 days.
I highly recommend to my friends and travel partners.
I have talked with staff and used the online claim procedure. Both were easy to use and staff, very very helpful.