IMG Travel Insurance Reviews

IMG was extremely slow in processing our cancelation claim. They ultimately did pay but it took from Nov 5th to January 26 to process.

I wasn’t sure which policy would meet my needs and the representative from Squaremouth was very helpful

My trip can elation claim due to illness was fairly and timely resolved.

After purchasing trip insurance for years, this is the first time I have had to submit a claim. Our flight was cancelled due to engine issues. This caused us to miss our cruise, excursions, hotel stay, etc. I filed a claim the same day and submitted dozens of documents with the intent of being redundant in case they asked for more proof. I felt that I provided more than sufficient evidence of cancellation but I was asked to submit additional documents that I did not receive from the cruise line, airline or excursion company. I am in the process of trying to verify what these documents are and then obtain them so that I can be paid for my claim. I feel like I'm going to have to jump through hoops before this is resolved. Hopefully that isn't the case.

We filed a claim 9OCT25. After seven phone calls we were told they had enough info and were "expediting" our claim. After three more phone calls we were told we needed a claimant statement of medical fitness to travel as of the purchase date which we provided.
The IMG "claim detail" page has been erased. They have yet to provide a decision three months later.

My husband fell on November 20th. We were unable to go. We contacted IMG right away. Sent fire department, ER report and all doctors reports. We have been going back and forth. They kept asking for more information. We sent them everything and are still waiting.

IMG made it very difficult to file and settle a claim. I had to cancel due to an ankle problem making walking very difficult. Took 3 doctor calls/visits to complete all the forms and information needed, including an attestation from a doctor that I did not have a problem when I took out the policy 9 months before the trip! Whenever I submitted one document it usually took 3-4 weeks for them to come back and ask for additional documentation. In total took 3+ months to get reimbursed from when I submitted the original claim.

We had to file 3 claims with our nightmarish trip (flight diverted, delayed, baggage delays for 5 days). IMG paid all 3 claims within 4 weeks after we submitted our claims. I was expecting having to go back and forth arguing with them, but they honored all 3 claims (trip interruption, travel delay, and baggage delay) with no issues at all.

Had to change the travel dates slightly and customer service at IMG was great.

The rep I talked with was curt. The website says claims will be processed in 10 days. When I called, I was told it would be 20 to 30 days.