IMG Travel Insurance Reviews

I purchased my policy to expire on 3/6/26. My plans changed 3/4/26 when my daughter asked me to stay longer with her in Florida. I called and asked how to extend my travel date to 3/18/26. I asked if I could extend it or if I needed to purchase a new policy. I was told that I had to send a written email request to extend my policy. This all took place on 3/4/26. I received an email notice 3/13/26 that an extension was not possible because the expiration date had already passed. It had NOT passed when I made the inquiry. Not happy with this poor response time and lack if customers service.

We will have to wait and see. I submitted two claims and one appeared right away but the other took quite some time and is still not showing up on the website, though I did receive an email acknowledging receipt.

Filed a claim and got a claim number. Claim was canceled and I had to resumbit all of the paperwork.

IMG did not provide medical evacuation glight that was requested.

none

My experience thus far has not been the greatest. I was in Israel when war broke out. I tried to get in touch with the office to extend my insurance and did not get a response. I emailed and it was kicked back.

I am still waiting for someone to call me back so we can review and place a claim for incurred expenses.
I can be reached at 347.231.3599

Very easy to navigate website. Compared prices with other brokers and Squaremouth was the best. I called to ask a few questions prior to purchasing a couple policies. Then after purchasing, a few weeks later I had to make several changes prior to my trip. In ALL instances they were accommodating, professional, and easy to understand. All change requests were easily made. This was the second trip I've used them and each time I bought four different policies and it couldn't have been easier. Great experience!!

Claim form sent in no response from insurance company that it was received

THEY FIRST ASKED FOR A LETTER FROM THE DOCTOR TO UPLOAD TO WHERE ??? THEN TO HAVE THE DOCTOR FILL .OUT A FORM. THIS IS CRAZY. MY ONCOLOGIST (I BELIEVE) DOESN'T HAVE TIME FOR ALL THIS .
IN THE FUTURE I WILL STAY AWAY FROM SQUARE MOUTH .
IMG OWES ME $1635.00

IMG and its staff were very helpful while filling out the claim form. However, I must say that the claim and attachments were somewhat difficult to navigate online. I was originally told it had to be done online but was later advised that I could have filled it out manually and sent it all the required documents to them which would have been much easier. That being said once they received all the requested information, they settled the claim in about 7 days.

I highly recommend to my friends and travel partners.