IMG Travel Insurance Reviews

Everything went OK with the conversation from the beginning. Thank you.

good

Overall the process was streamlined and timely.

It’s really not possible to actually rate an insurance company if you did not have a claim. And I always prefer to use Live Agent’s rather than the Internet when I know a Live Agent. Since I do not know anyone who sells TRAVEL insurance, I did go to the web. And square mouth was my choice. It was very easy to use. It gave me comparison pricesand the prices for the same coverage were lower than other companies. I will use them again for future trips.

After going through the policy, we realized this one didn’t fit what we would like for coverage. It’s within free cancellation period. I emailed them for cancellation never got a reply. But I did follow up by calling in to cancel it. It’s a smooth process with no issues with the agent who helped me.

Felt comfortable knowing I had insurance if I needed it.

Please help with submission of claim
At
Grayhawkholly@gmail.com

I had a serious injury during my trip requiring a trip to the emergency room for X-rays. I called IMG and I was trying to decide if I should continue my trip or go home. And I found out from talking to IMG that I would have to get a raft of paperwork filled out by the emergency room doctor in order to get any kind of reimbursement for any changed travel plans. Also the IMG people who handled hotel changes were not available on the weekend. I went to the emergency room by ambulance, but that small population area has no taxis and no ubers and IMG did not help me get back to a hotel, when I had to leave the emergency room after midnight. I could not get to my reserved hotel because no ferry was running at that time. IMG did not try to help me get a hotel room for the one night. I received absolutely no help from IMG.

none

Our flight was canceled due to mechanical issues which caused us to miss our cruise. We provided iMG with a letter from Iceland Air stating the flight was canceled due to technical reasons. In airline language technical means mechanical but iMG refused to accept that and denied our claim. I now have asked Iceland Air for a more specific letter which I am not sure they will provide. We are quite distressed over IMG’s refusal and we most certainly will never use them again and we will certainly tell others not to use them. We are retired airline employees and we certainly know about aircraft maintenance issues. This has been a horrible experience-not only a ruined vacation but a large monetary loss which we thought was covered by insurance only to be denied coverage.