IMG Travel Insurance Reviews

After 15 work days/3 weeks after acceptance I have had no word from IMG. Not happy. The portion of my trip covered by credit card using same supporting paperwork was paid in 5 days.

Great service

Have a claim in was already unable to go on trip.

This is with regards to my previous policy and claim I made with IMG under policy- cert TCCH085142784 bought December 22 2024 for a trip February 17 2025. Filed a claim for that trip- sent all information for the claim. There were two insured on that claim. Not only did they underpay but paid for one insured. Appealed the claim and they refused to pay any more inspite of resending information they requested again. Will not be purchasing insurance from IMG again. Not ethical. Only bought Ins from them because they were under Squaremouth.

Easy to buy and update as the trip came together. All good.

Easy to buy and update as the trip came together. All good.

Thankfully, I did not need to file a claim, but I felt better knowing that I had a policy if I had any issues. The Squaremouth agents are friendly, knowledgeable, and eager to help find the best fit for customers. I will be purchasing a new policy for a trip next year and feel confident that I will get a good deal with a reliable policy. My travel agent recommended Squaremouth, and I'm thankful she did.

I appreciate the assistance from Square Mouth when I am purchasing travel insurance. No need to collect on this policy but one Time I did need to clollect and Square Mouth helped me with the process.

Was able to speak with a live customer service representative who helped me select the best policy for my trip. Right off the bat that sold me on your company.