IMG Travel Insurance Reviews

I had a question about whether my daughter would be covered, since she does not live in our household, and the rep I spoke with on the phone was wonderful. She gave me an answer but went one step more and had it verified in writing. Great customer service.

Very happy with customer professional oriented service.

We purchase travel insurance because we are on Medicare and need medical coverage overseas. And for unforeseen problems. We were very satisfied with the terms of the policy. We contacted the company to request they forward the proof of insurance documents to us via email after we realized that we failed to bring them with us from home. They had an automated reply telling us to go to the website, which wasn't working properly for us. Then a second email with the documents came, someone actually read our request and responded. We were pleased and glad to not need them after wereceived them.

Very helpful and will contact again for future travel

It sure is challenging obtaining and making sure that one has the very specific detail information for everything possibly related to an item that one is making a claim on.

We had a very bad return flight and baggage issues.
Out flight was delayed, diverted and cancelled. Our bag was delayed. Items from our bag were missing.

Very happy with the service provided.

We have provided the requested information for our claim and are awaiting a decision.

Easily added a day to our trip at no additional charge.