IMG Travel Insurance Reviews

Incident was not part of travel insurance- if I had known o wouldn’t have bought from this company- just kinda assumed travel ment traveling

The fact that your customer portal was down during the entire claims process made everything much slower and cumbersome.

Otherwise, customer service was courteous and turnaround time was acceptable.

Documentation had to be provided twice (several weeks apart) which was annoying, but not a deal breaker.

My wife suffered fall on glacier and broke her ankle
When I contacted you all your forces rallied to provide 3 seats for my wife. on 2 different flies to get back to our home in Atlanta.
I wanted to say once again how much Susan and I appreciate the fast and efficient action to find flites/seats to accommodate Sussan's needs to keep her leg elevated. .And to get things done quickly so we could start effort getting her into surgery in Atlanta.

IMG took very long to respond and provide info. They kept saying 7-12 biz days but was more like 30-45.
I told them that if they knew they were busy not to send out boiler plate responses with unrealistic expectations

I have been in contact with IMG. My only real concern is that their web site is useless in filing a claim. It appears to be a tech support issue. I can not find a way to contact their TS to resolve the issue. Without the website, filing ability it is very time consuming to complete a claim.

Also be aware I am able to log into their site but any further input is impossible. I have tried using 3 divises without any luck.

Any assistance with this matter would be appreciated.

I have submitted a claim which is now being studied. Consequently I cannot assign a “grade” at this time.

I had to cancel my trip at the very last minute due to a family medical emergency. I filed the claim on September 11 and received payment 6 weeks later on October 22. Although I was happy that only $50 of the claim was denied, I did have nudge the processing of the claim along several times.

Best rates for your money!

I have filed a claim and in the process of providing additional requested information.