IMG Travel Insurance Reviews

On the last day of the trip, we had a delay with our flight from Kilimanjaro Airport in Tanzania to Nairobi that could have caused us to miss our Nairobi-JFK flight and spend an extra night in Tanzania. I tried to call IMG's 24-hour number to alert them to the situation and possibly seek assistance, but the recording (before I could even reach a human being) went on, and on, and on… I was probably listening to various recordings for at least 5 minutes without even being given the option to enter a phone tree.

I had to leave for the 4-hour drive to Kilimanjaro Airport, so I wasn’t able to continue to hold as I was going to lose cell service during the drive.

Luckily our local tour agent in Tanzania was able to resolve the situation without the need for further contact with IMG. But what if this had been a serious medical emergency and I really needed assistance from IMG? I’ve purchased travel insurance from IMG in the past, but this experience really makes me reconsider them as a provider.

Our trip was cancelled due to sudden surgery. I file claim form with all documents the claim form ask for. I had questions but you can NOT speak to a human in the refund department until I file. After filing I got an email that my form is not complete and asking for a list of missing items. However, I went down the list and refer to my 17 pages I submitted and said they were included. And then had questions. It would be so much faster and efficient if I could just speak to a representative to get clarity on what they needed. Using AI waste so much time.

Priced fairly

I sent an email alerting them that I intended to file a claim and the reasonfor the claim
I got a response that made it seem like my claim was not valid. I sent an email asking g for clarification, but never heard back. I am waiting for the airline to finishing processing my claim with them before I file with IMG for the remainder.

It is great to have filters to select the coverage you want.
You also can compare providers offers and get the best price for the options you want.

Great travel insurance. I felt like I had a piece of mind. I will use them for all my international trips. Great customer service.

Satisfactory.
Since I don’t claim or ask for assistance, I can’t comment further.

Yes I would recommend you

Just filed a claim for hotel reimbursement. Our airline west jet informed us of a strike on Sugust 2 so we had to move up a day to 8/1 to indure we don’t miss our cruise to Alaska so we had to pay for an additional night at our hotel, we would like to be reimbursed for this unforeseen expense