Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily

Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
Calendar icon
SINCE 2005
126,587
Calendar icon
AVG. MONTH
5,285
Total Reviews
Star icon
SINCE 2005
2,903
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.62/5
Customer Service During Claim
3.4/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (2,903 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1740
  • 4
    525
  • 3
    290
  • 2
    122
  • 1
    180
  • Filter By
    Filter
    Sort By
    Sort
  • “
    IMG policy: iTravelInsured Choice

    Malo from MO
    Review Received: December 9, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful

    The instructions for the claim process was straight forward, with the option to add pertinent details later that you may have missed.

    “
    IMG policy: iTravelInsured Choice

    There is No claim . I would not know what to expect from IMG

    TAO from MN
    Review Received: December 7, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    I entered the dates wrong and called to correct them. Customer Service made the change without question!

    John from WI
    Review Received: December 7, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    The process was very easy and the agent was very helpful and pleasant.

    Karen from GA
    Review Received: December 7, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    It was worth it for the peace of mind.

    William from IN
    Review Received: December 6, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    John from VA
    Review Received: December 4, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful

    While my claim wasn't a large amount -- about half the premium -- the online process of making the claim was well designed, intuitive, and most of all it resulted in a fairly timely reimbursement for the ER expenses I incurred while travelling in Europe. Assuming they maintain this level of service, and cost, I can comfortably recommend Squaremouth travel insurance to family and friends. In fact, if Squaremouth maintains their pricing, it would be imprudent to travel without them.

    “
    IMG policy: iTravelInsured Choice

    I’ve completed all the required documentation and have not heard back from them.

    No name from CA
    Review Received: December 4, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    I did not go on the trip. I had a spinal cord injury and sm paralyzed since
    August. I have and downloaded info since then faxed and I have called .the purpose of getting insurance is for these types of things and I have been getting the runaround. This is ridiculous
    I need my funds returned asap

    Natisha from DE
    Review Received: December 2, 2025
    Was this review helpful?
    1 out of 1 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    IMG refuses to respond quickly and requires more paperwork than Fort Knox. My wife’s doctor sent a letter documenting her inability to travel. That wasn’t good enough so now we have to return to the doctor and ask her to complete a form that violates HIPPA laws!
    Why cause such pain?
    Not satisfied at all!!

    Randall from GA
    Review Received: December 1, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful

    Review Updated: 12/29/2025

    Without Squaremouth, we would still be waiting for our cash refund. Thanks to Mari for spearheading our efforts. IMG will not get any of our future business. We were treated like criminals for requesting a refund for documented medical reasons.

    “
    IMG policy: iTravelInsured Travel LX Basic

    I filed a claim, but I was not actually entitled to any benefit.
    Customer support was responsive and explained situation.
    All good.

    STEPHEN from NY
    Review Received: November 30, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
  • Load More Reviews