IMG Travel Insurance Reviews

We had to cancel due to a serious health event to Jerome Fee. Our dealings with I M G have just started

We bought 2 policies from IMG in the last year. Our 1st trip was to Canada. While there, my wife fell and broke a tooth and injured her face. We saw a Dentist and went to a local ER for a CT scan of the face. When returned, we filed claims for the Dentist visit (that we paid in Canada) and the Hospital visit that we did not. It was always easy to reach a human during the process. The Dental reimbursement was quick and full. It took about 2-3 months for them to pay the hospital directly. We were very happy with the service we received from them.
More recently, we were supposed to travel to the Middle East just as the war broke out and our flight was cancelled. Again, it was very easy to reach a representative and they were kind enough to let us use the premium that was paid for the cancelled trip in a future trip within 2 years. I don't think that this situation is covered in the policy, but they agreed to that. A similar situation a few years ago with a different carrier, resulted in a prorated small credit.

This is a 5 star company!

Signing up was easy. No problems.

They did not reimburse everything and sent a very hard to interpret email as to why with no explanation. When I called I was given different information then the email came. I just gave up since it was only about $35 difference.

Not helpful., inpatient, sometimes rude and condescending.

We just filed the claim last week for cancellation of trip IMG said they would assign a claim number within 3 days 3 days have passed and we have yet to hear from them will ask for your assistance if we still have not heard from them by next Monday

Our trip was canceled due to the conflict in Israel. I called IMG and asked for a refund. The representative I spoke to said it was past the date for a refund. All she could do was mail me claim forms in case I wanted to submit a claim. However, when I purchased the insurance it was plainly stated that they would not pay for conflict.

As of this date, I have not received any refunds from the Travel Agency. I have till June 1 to make a decision to get a refund, minus a $300 handling fee, or book another trip within the year. I still don't know how much money will be refunded. That depends on the refund available from the airlines and hotels.

Since IMG will not pay for conflict, (will they in this instance), I am wondering what would be the benefit of me filing a claim just to have it rejected. If I cannot get a refund (preferable) on the insurance due to circumstances beyond my control, I would like you to consider giving me a credit, should I book another trip in the future.

Everything is still up in the air.

Irene Collins

The representative i spoke with on the phone was very helpful. The claim process was straightforward and easy.

Easy to select coverage options.