IMG Travel Insurance Reviews

I had to cancel my trip because my traveling companion, who I take care of, got a positive result on his cancer test. Due to his delicate medical condition we had to see doctors and have more tests run to determine a course of action. I contact IMG and told them I was having difficulties with their system and didn't know what claim forms to submit. They sent me an email with all the forms. I completed the forms along with the doctor's statement and submitted them on their website. Weeks later IMG sent me an email and said I needed to complete a bank authorization which I submitted that day. The claim still shows as needing more documentation but IMG will not tell me what I need to submit. I called again this morning to their customer service and no one can tell me what I need to send. This is crazy town. I will never use IMG and I will tell everyone who travels not to use them as well. I would rate IMG with negative starts if I could. I don't know if I will ever use Squaremouth based on this horrible experience.

Very easy to work with. Easy website to use and able to upload documents quickly. Claim was processed in a reasonable amount of time.

Ended up getting sick during our cruise and had to go to the medical center which incurred some medical bills. I have filed a claim and am now waiting for my claim to be reviewed.

Extremely easy.

The experience was easy and the customer service rep was very helpful and answered my questions.

While on vacation at Cartagena Columbia, I chipped a tooth, and called ALL your telephones numbers listed on the paperwork without getting through (even the call collect#). I wrote 2 emails, without a response as to contact me, letting me know what to do next. Still "not" getting a response, on my last day at Cartagena, I contacted a reconstructive orthodontist (thinking if I had to repair this in the USA, it would probably cost a LOT) and so she took an xray, which showed she could save the tooth with just filing down the tooth which won't reach the nerves or pulp and that's what she did and then covered it with resin.

When I got back home to the USA, I called the Insurance, that then sent me a form by email, which before hanging up, I saw it requested an "authority" form which I didn't see included anywhere on the form or email sent so asked her for it and she said that she didn't have it that once in review, if they need it, they will contact me about it. She instructed me to send the form and all other requested supporting information via email, which I did two days ago, requesting confirmation that they had received the email. I still haven't heard from them, until now, getting this email from you that reminded me I have to follow up... I HATE TO SAY BUT IF THIS WAS TRULY A LIFE OR DEATH SITUATION, this insurance wouldn't have helped me when needing it the most! I have always gotten insurance from you and "never" had to use it but now I see how poorly it is when actually needing it... I still hope it can be resolved and my money refunded...

I chose this policy based on the policy that had the best hurricane protection. Since the trip was to Orlando, FL, in September, there was a 1:10 chance of a hurricane interrupting it. What actually happened was that my wife passed away unexpectedly a couple of weeks before the trip, so the trip had to be cancelled. I was able to get all of the pre-paid expenses refunded by the vendors except for the condo rental. I called IMG and asked about how to claim that expense, and I got good, clear information. Now I have the info, I intend to file the claim ASAP.

Just what we needed