IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Choice
The representative I spoke with was able to help me get the policy we would need for our trip. She was courteous and knowledgeable.
Kathleen from ILReview Received: October 2, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/30/2025
We provided the necessary paperwork and the claim was settled quickly.
We will be using Squaremouth again for our next trip!“IMG policy: iTravelInsured ChoiceTrip as move a week earlier by tour company and IMG accomidate the change a t no cost
Craig from INReview Received: October 2, 2025Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured Travel SESpoke with a rep after our trip to get a few general questions answered. She was friendly and knowledgeable, and made sure that my concerns were addressed by asking many questions to make sure I did not have a claim to file.
Paula from CAReview Received: October 1, 2025Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured ChoiceFiled a claim on our trip in July which we purchased insurance for the entire trip including hotels, cruise, etc. The claim process has proven to be very challenging, sluggish, and continued questions over a $600+ stolen bag issue. Have responded to every question on multiple occasions and the claim was filed end of July. To date, no resolution has occurred and communications is non-existent. We have been loyal customers for years and this is the first claim ever. It does bring to bear what the value of insurance is going forward since the payment is not forthcoming. While the claim is handled by a 3rd party and I have worked closely through them their own self-imposed deadlines get missed.
John from FLReview Received: October 1, 2025Was this review helpful?0 out of 4 people found this review helpfulReview Updated: 10/29/2025
Provided all the details requested multiple times to Surego Admin Svcs, a third party company, and then at the end was asked for a Police Report from Italy. I had explained we were on Flix Bus to catch our ship in Trieste. Upon arrival a bag was missing. Flix was of no help as said they were not responsible. They did follow up in lost and found to no avail. Our checkin time was 1230p on our ship and we had to go directly there. By not having a Police report they fully denied our claim which was proven in other way. Use of travel insurance is not worth the cost and to be treated this way says take the risk but do not pay for a policy that looks for every loophole to deny a legitimate claim. My policy was written by Trawick Intl but you do not deal with them for your claims but the third party. NEVER WASTE YOUR MONEY AGAIN ON THIRD PARTY TRAVEL INSURANCE OR YOU WILL BE DISAPPOINTED IN THE PROCESS. BUY IT FROM YOUR PROVIDER OF THE CRUISE LINE AS THEY HAVE GREAT REPUTATIONS.
“IMG policy: iTravelInsured Travel SELinda from NJReview Received: September 30, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceI added $500 to my Total coverage as costs were rising. Guess what? No charge. That was a nice surprise.
John from ORReview Received: September 30, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Travel SEI filed a claim in May. It was just paid Sept 22nd after months of asking for more inane information. Then to wait weeks in between to get a response. We purchased a plan with cancel because of travel companions canceling. I was asked to provide a birth certificate to prove I was related to my sister in law who needed to cancel due to a cancer diagnosis. I copied the policy stating coverage due to travel companion issue. Oops sorry rep says, another 4 week wait. I'm fine with providing information but your requests and wait time we're unacceptable.
Deborah from WIReview Received: September 30, 2025Was this review helpful?0 out of 2 people found this review helpful“IMG policy: iTravelInsured Travel EssentialWe cancelled our trip due to my mother-in-law’s sudden illness and being life-flighted to a hospital in Omaha, NE.
We have been working with IMG’s customer service on our claim and they have been outstanding!Mike from IAReview Received: September 28, 2025Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured Travel LX BasicI'm glad I didn't have to file a claim!
Christine from ILReview Received: September 28, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceThank you!
Olga from FLReview Received: September 27, 2025Was this review helpful?0 out of 0 people found this review helpful