IMG Travel Insurance Reviews

I am starting the process now. My wife broke her foot 4 days before our flight and was unable to fly. I talked with someone in your assistance center before and she was helpful. I'll let you know how smooth the claim process is... Robert Colclough

I was flying out on a Sunday and just as they were about to board the plane in Phoenix, they announced that Newark (our destination) had placed an "air traffic control hold" that would delay us for possibly two hours or longer, they had no way of knowing. I called iTravelInsured to find out what might be covered if the delay got to be long and was told by the Emergency Travel Concierge (the only person available to talk to on Sundays) that because I was not experiencing an emergency, he could not answer my questions. I will not be purchasing another policy from iTravelInsured due to this lack of customer service.

I didn't make a claim, so I can't really comment one way or another on this insurance provider.

My entire trip was canceled due to the death of my father. $18,684.97 was reimbursed. So far, I am short $801.46. Four unused Qantas tickets have a credit and can be used to re-book travel within Australia until February 13, 2014. Though, to re-book, there will be significant re-booking fees amounting to as much as 66% of the credit amount available. In the interest of practicality and doing right by the customer, I believe iTravelInsured should pay the $801.46. What do you think? Mark.Wurzel@calicocottage.com

I had no claim, therefore I have no idea how you performed. I am glad I didn't have a claim, and glad I had insurance. There was no interaction with any humans, just pushing buttons and money changing from my hand to yours. I guess your company performed flawlessly in that area. I knolw I did my part.

This was the best insurance I have ever bought!! See when you buy insurance sure as heck you will not need it, this was the perfect way to secure on time flights, good weather and bags that made it to the destination.

It was reassuring to have iTravelInsured travel insurance on my recent trip home to England. The rate was very reasonable and affordable, I would definitely use (and recommend) them again. Thank you!

Uneventful trip so did not have any interaction with insurance company.

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Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.