Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Purchasing IMG insurance through Squaremouth was easy and affordable. Our flight to Europe was diverted to Newark so we missed the departure of our ship. The electronic claim process worked well and we were reimbursed within a month. We would use IMG again for future travel.
Easy to set up and was nice to have / didnt need it , but thats good
Your phone tree is quite complex as I was hung up on by the bot. I wanted a claim form and it was not easily assessible. Turns out that I did not need to file a claim.
The claim form was easy to complete online, and with the direct deposit payment option, the claim was settled for the full amount submitted, within five business days.
I needed Squaremouth to intervene. IMG Phone reps could have explained any further information needed. After two phone calls regarding status I emailed IMG a summary of the conversations but got no reply. I’ll use Squaremouth again but not IMG.
Squaremouth was suggested by a friend. Site was easy to use, making evaluation of products simple. Prior to trip I spoke directly with rep. who helped fill in any gaps. This our first time using trip insurance — great experience. We'll use Squaremouth again and recommend.
Had to cancel the trip due to medical issues. I felt like Img was giving me the run around.
They initially asked for credit card charges. I gave the what they asked for and they asked for additional information. The travel co actually gave most of my money back.
Then img asked for a form from the doctor after I had already given the initial medical information from the doctor.
While waiting on the 2nd form from the dr, they settled for the outstanding air which was not refunded. So I won’t be using them again. They also waisted my Dr time, not just mine. They try to bury you in paper work, hoping you’ll give up. Not a good company. They quote a low fee, then try not to pay. I’ll pay closer attention to reviews next time.
IMG is still evaluating the claim. I talked with them this morning and it may be two more weeks before I hear anything.
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Purchasing the insurance was easy and very affordable. I had to see a dentist while traveling in Italy. The 24 hour assistance was very helpful. I did have trip interruption that I intend to file a claim for. I highly recommend this insurance to other travelers.