IMG Travel Insurance Reviews

The entire river cruise was canceled at the start. Mechanical problems were the reason for the cancellation. After speaking with the company about the issue, they were able to offer us a voucher to use for future insurance coverage. This is a GREAT company to work with and do business with. I am extremely impressed by their service.
Thanks IMG.

From the beginning, I've used Squaremouth for all my overseas travel. It's reputation and online user friendly interactive continue to encourage future use from my end.

Easy to secure travel insurance for 100% of our planned trip to Israel. Thankfully, we didn’t have to cancel but had peace of mind that we wouldn’t lose money on trip in the event we had to cancel.

The first time I spoke with a person from IMG who gave me a list of what I needed to collect to file a claim. I later found out that I needed another medical form to fill out. So this is delaying the submission of my claim. I also understand that once they get the info, that it will be at least 90 days from then on to get my refund. I only hope that I do get that refund. I am not out to defraud anyone.

Did not take trip. Insurance unused and no refund available. Lost $$$

My wife was having pains in her slider while we were in France and was afraid it might be some serious. She decided to wait until we would be in Oxford England the following day and visit an emergency room. I called IMG to find out the procedure to make sure we were covered for any medical expenses and they informed us that as long as she was not emitted for overnight or operation we did not prior approval. Turns out that in England that there is no cost for anything done through the emergency room. After performing some blood tests and cat scan doctors did not see any infection or abnormalities so we went back to the hotel and did not incur any expenses so we did not file any claim.

The claim process was very involved, as it probably should be. I called on multiple occasions, from guidance on filling filing the claim correctly to inquiring about requests for additional information. The option of being able email, as well as submit claim documents on the website, seemed to cause duplication in the filing of documents. As mentioned at the start, filing a claim is not a simple task, so keeping all documentation around the cruise was critical. If there had been a lapse in my recording keeping, I may still be waiting on refund. All in all, it took about two months from starting the claim to receiving a refund. I am very satisfied with everyone who spoke to me from IMG and getting the refund for a cruise that we were unable to attend.

Incident was not part of travel insurance- if I had known o wouldn’t have bought from this company- just kinda assumed travel ment traveling

The fact that your customer portal was down during the entire claims process made everything much slower and cumbersome.

Otherwise, customer service was courteous and turnaround time was acceptable.

Documentation had to be provided twice (several weeks apart) which was annoying, but not a deal breaker.