See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I had several questions since I don’t travel much and the person I spoke with was very knowledgeable, kind, and patient with me. They mad me feel comfortable choosing a plan good for my needs.
Just submitted a medical claim and return email said it was received.
Review Updated: 08/20/2026
My claim was settled within a weeks time and it was processed through a bank check to Austria emt. No other action was needed.
Will always use IMG for travel insurance
Website easy for comparison of policies. Staff available to answer questions
Review Updated: 08/23/2026
Confusing information related via email. In the same day received message that more information was needed and one that stated claim was approved. This confusion caused additional time to sort out
It has been laborious to supply the requested information several times. I trust that all info has now been accepted, is acceptable, and reimbursement will be coming shortly. Thankyou.
Had to cancel trip due to illness. IMG refunded everything. No issues. My go to travel insurance provided from now on.
Got good suggestions for insurance for senior travel. Did not have to make a claim, so I can't speak about the particular coverage.
Mr Hazzan helped me choose the right choice for me..
When I purchases the policy I only covered my down payment and indicated that there were future payments remaining. When I went to add the final payment to the insurance I was informed that the policy wouldn't cover that much. My options were to buy a new policy for the difference with no pre existing coverage or tax my policy to its limit and self insure the remainder. It should be clearly stated when there is a policy limit.
Very responsive, the website very easy to use.
The initial people that I interacted with to find and set up the plan were both polite, friendly and helpful. The price was right and I would use this service again and recommend this company.
Last updated: October 29, 2026