IMG Travel Insurance Reviews

I have sub my all of the paperwork but have been having trouble because every time I send them what they asked for another email shows up asking for something else . The trip was cancelled and I was in the VA Hospital having surgery on May 6, 202. I had a total knee replacement.
I am hoping that this claim is resolved soon.
We had used your service 3 years ago for a trip to Ireland.
I will be happy to do another review after the claim is paid.

My wife filed a claim last week as our trip was interrupted by a family death 2 days into our trip. Awaiting progress on the claim.

Buying the policy was easy, as it is for all travel insurance purchasing online. But closer to the trip when I wanted to increase my coverage based on costs we had added on to our trip (hotel bookings, final payments on portions of the trip, etc.), it was not a one-step, simple process. Instead, I had to write to the email address of the insurance provider (not Squaremouth, which was just the broker), and wait several days for their quote for the additional premium due, then I had to accept that quote and pay the additional premium, then wait more days for the coverage increase to take effect. In the past I have been able to increase coverage on trip insurance right up until the day before travel and it has been instantaneously effective, but not in this case, which was very frustrating and I was lucky to have not waited too long. The carrier was IMG so maybe this all has to do with them and not Squaremouth. But as I can't be sure, I won't be buying through Squaremouth again so as not to risk it.

I accidentally enterrd the incorrect trip start day by one day when I booked the policy. I called to see if we could correct it, once I noticed. Not only did they correct it quickly and easily, they didn't charge anything for the extra day. I was happy with the coverage, price and support.

I created an account. I tried to file a claim, but could not fill in or add the needed documents. I scanned the receipts and proof I needed, but could not attach them to the form online. I called several times. The agents were nice, but did not solve the problem. I could not file the claim after trying for several hours.
An agent sent me an email with a manual claim form. I could not enter data into that form either.
Extremely frustrating. I finally printed the form, and attached copies of my documents and mailed it from the post office. Much wasted time and expense.
I haven’t heard if my claim is acceptable yet.
A very complex and inefficient process.

I’ve recommended IMG to several people already just because I thought it was a great price for what was offered in the policy. I will go straight to IMG to purchase travel insurance for our next trip and highly recommend them! I called a couple of times before our trip and customer service was exceptional. That’s very important to know in case you do ever have to call for help with a claim!

Agent was excellent! Knew the product and very helpful in getting the proper coverage! I think his name was Tim!

After setting my policy I requested additional coverage to cover additional non cancellable reservation and transportation. I asked for a specific amount and was told someone would contact me back a email. Days later the quote was not for the amount I requested. Email being the only way to communicate, only a I asked whether the price for amount I actually requested would be less. The day before departure and no reply, I made contingency plans for the bookings.

Your confirmation of cost, coverage and its debit came one day AFTER our departure.

I requested a refund as I had made contingency plans and was already covered. IMG’s excuse for lack of timely communication was die to “recent world events” and my request for refund of additional coverage was denied.

Following is the email convo:
iTravelInsured Policy Ref: TCCH086302122

Dear Christopher,

Thank you for your email.

We have been receiving a high volume of emails due to the recent world events which is outside of our control, we are trying to process all requests as quickly as possible.

As the request was received prior to the departure date, it is not possible to refund this charge and we would still honor the request.

I apologize for any inconvenience caused.

Kind regards,

Josh D
iTravel Policy Services

If you want to view your policy, submit a new claim, or upload information on a existing claim, click here: https://www.imglobal.com/member/login

iTravelInsured, Inc., doing business in CA as iTravelInsured Insurance Services, CA license #0F17093. International Medical Administrators, Inc., doing business in CA as IMG Insurance Services, CA license #0E65726. Amanda J Winkle, CA license #2092378

iTravelInsured, Inc., WA producer license #253004. Amanda J Winkle, WA producer license #1010329. International Medical Administrators, Inc., WA adjuster license #1251175. Andrew R. Tibbets, WA adjuster license 1246236.

GLOBAL PEACE OF MIND®

From: Chris Bryant

We had canceled trip to Jerusalem on April and no reason get refunded from your company