IMG Travel Insurance Reviews

The Claims process is a bit confusing as it directs you to IMGlobal and asks you to sign into your account to complete the claims process. However, when I go to Squaremouth login and look at my claim with IMGlobal it does not exist. There appears to be no connection to the claims side of the policy unless it is instigated online which many customers who do not travel with their computers do not have access. It would seem like these two group could cross over to make the claims process a little more user friendly and seamless.

Our trip was canceled, but we are still waiting to hear back from ITravelInsured Choice regarding refunds. It's been a couple weeks.

This is my first time making a claim with a travel insurance company. I broke my ankle in France and had to be transported and treated medically, and come home early from my trip. Although filing a claim online, was challenging, it was doable. Customer service is basically useless, because they are not the claims department. They can answer a policy question, but once your claim is filed, totally useless. There is no way to talk to the claims dept. You can ask the customer service dept. to have them call you, but it won't happen. I left many messages and emails to contact them. Every time you add expenses to your claim, it takes at least a month for them to "review" it, not the two weeks stated. Thenafetr a month, you get an email, asking for the same information and more. A waste of time. I don't think a human is reviewing the information, until you complain a few times. After 4 months of resubmitting the same information, and a few days after a very assertive complaining email, finally got settlement email. I have to admit, it was fair (not full amount). They stated that basic I signed up for direct banking deposit, it's take 3-5 working days. 2 MONTHS LATER, after another assertive email, I get the identical settlement email, but this time, it says, because I didn't give them my banking info, they will mail a check within 10 working days. What have they been doing for 2 months? SO after over 6 months, I got my check. You have to be patient, document everything, and don't give up. I never got a phone call or an email addressing my questions or complaints, but I eventually did get a settlement. One thing of advice, when being treated by a Dr. in a foreign country, besides all the medical paperwork, which is proof in itself to me , make sure they write to a letter stating you cannot continue on your trip because of your mobility limitations. You'd think the proof of injury would be enough, but they won't make that conclusion on their own. I do not recommend this company.

Squaremouth and IMG are excellent partners for traveling with confidence. I feel like my travel expenses are protected.

i unfortunately need to file a claim for trip interruption coverage. I'm in the process of waiting for medical bills to submit. i've submitted paperwork for trip interruption travel and reimb of the nonrefundable tour cost. i'm waiting for that claim to be processed and the outcome. Insurance is a funny business...you think you know what you are covered for, but then when you need to submit a claim, all the "fine print" comes into play and the jargon and nomenclature of the insurance business is difficult to understand exactly what i'm covered for.

i had to cancel my trip due to emergency surgery. it was so easy to file a claim with IMG and i got a refund within a week. We rebooked our trip and i bought IMG insurance again. You hope never to have a claim but IMG was great.

I wasn’t able to take the trip and did not get a refund.

I have purchased several policies through SquareMouth. I have always found there online sight easy to navigate. The prices are very competitive and each customer service rep I've spoken to has been friendly and helpful.