IMG Travel Insurance Reviews

We filed a claim due to my husbands medical illness. Because we did not get the letter from his Dr., which was beyond our control as to when the DR. got around to the letter. Our Claim was denied twice. I filed an appeal and explained the date of the Dr.'s letter was beyond our control. I would never ever recommend this company to anyone. We bought this policy in good faith that any medical issues would be covered. Especially, as they advertise they are a Medical insurance company.
They have gone out of their way to get our of paying us reimbursement of $8900.00 we paid on this trip. We are senior citizen's and this was a large part of our savings account.
They are not a reasonable, reputable Company...
It is very difficult to contact a real person.

We used the IMG website (customer service) to download & print some documents prior to our trip, in case we needed proof of medical coverage while away. Never used it, but the coverage provided peace of mind. Also, a major storm in the Northeast US could’ve impacted our return trip home. It didn’t (thankfully) but again it was nice to know we had some coverage options if our flight was cancelled and we needed to extend our stay.

The gentlemen was very helpful, put me at ease. Explain the process to me. Presently I am getting the receipts together.

So far so good. Claim has been filed but I don't know how IMG will respond.

I filed Trip Cancellation claim with all required supporting documents - I am a retired engineer. The claim was promptly reviewed and agreed with my position and reimbursement.

Much better than Allianz who cover airline flight only - same approach but they delayed, delayed, delayed (3 x 15 Business Days!) before agreeing with my value.

Great company

It was frustrating to have IMG closed for the weekend. We received information regarding a blizzard heading toward our home destination from American Airlines on Saturday morning. I called the emergency number provided from IMG only to have no answer. I left a message had to wait until Monday to talk with someone.....the day the storm was going on and we were supposed to go home. That caused a lot of frustration and trepidation on us.

No issues and felt comfortable knowing we were protected

IMG stated that they have 24/7 customers support. That is not the case. 24/7 support is only for medical emergencies.
I tried to submit the claim several times, but it did not go through. I will need to call IMG to submit it.