Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I had no interaction with IMG at all.
Customer Service was very helpful with changing the dates of coverage when we altered our travel plans prior to our trip date.
Also, our return flight was cancelled due to bad whether and we unexpectedly spent two more days in France until we could get a return flight. I called Customer Service to discuss the issue and found them to be empathetic and helpful.
Review Updated: 10/09/2025
Submitted a $727.12 claim to IMG for hotel and meal costs incurred due to a two day delayed return from Paris because of a cancelled flight. We were notified that we were eligible for a $500.00 reimbursement. For some reason, they decided to split the reimbursement. I received a check for $250.00 but my wife did not. After waiting a few days, I sent IMG an email telling them that. I also called IMG. They told me that they would "escalate" the claim. After not hearing anything for a few weeks, I called IMG again. They had no record of my call, nor was the claim escalated. They did, however, have my email. I was again told that the claim for the missing $250.00 would be "escalate."
We have still not received the second $250.00 check.
Easy to purchase.
I have a terrible experience communicating with them after I file my claim. It is a night mare. I sent my claim on July 18 and sent them all documents after 30 days they asked for documents I called them and asure me that they have them. I submeted what they again. and the sent me aletter askink again I CALLED again and submeted again and again!
I am abroad and cannot receive phone calls but I can receive Whatsapp calls
My best
Easy website to to choose coverage , cost and policy type. 2nd time using this vendor. Never filed a claim, but peace of mind when spending $20,000 hours n a vacation
Was very pleased & satisfied with customer service going over the various plans/coverages I could choose for our needs. I Have dealt with Square Mouth a couple times before & found it seamless getting travel insurance coverage through them. They are very helpful & knowledgeable.
It had what I would need if needed.
Claim process slow. It took 8 weeks to get a response from initial claim and then appeal.
Customer service inadequate. I was placed on hold for 15 minutes waiting for someone to answer my question and then disconnected. Customer service could not provide any explanation other than to repeat what was on the IMG email. To get further review a written appeal was required. Little explanation was provided with the IMG responses. Overall very unfriendly.
Unfortunately wife was hospitalized just before vacation. I am still waiting on resolution of my claim.
Please do not post this feedback - this is for your information only - I will be contacting you once I return from Iceland.
I was in a horseback riding accident in Iceland on the second day of my trip. I broke 5 ribs, punctured a lung and have a stable fracture in my L3, L4 and L5. I had to be airlifted from one hospital to another. I am still in Iceland recovering. I will be fit to fly on August 21st. IMG has been helpful in many ways and a struggle for me in others, at times getting mixed information and not able to access records. I will follow up with my details - my star rating for IMG may change.